Reviews for El Pollo Loco in Brea, CA
This location used to be good. It?s going downhill, they forget condiments and when you ask for the salad dressing you get... attitude. Something changed or management changed recently. The workers don?t really care for the job anymore Read more
I've given this location several attempts but after tonight I'm done. Will drive the extra distance to go to the one in Yorba... Linda. In the past the problem has been ordering curbside and having to sit around for 5 or 10 minutes before finally having togo in to get my order but the last few times I've gone there that's improved. This time I did curbside it brought my food out ina timely manner but had the back tied so tight I had to cut it open with scissors when I got home only to find out that theydidn't include the dressing for my wife's salad so I had to drive all the way back to the store to get her the dressing and whenI told the associate that they left it out of the bag she opened the refrigerator handed to me and turned around and saidnothing. No I'm sorry or oh my gosh nothing just handed to me and went back to her business. Don't waste your time going to thislocation as their customer service is terrible! Read more
It's been a while since we bought Pollo Loco and my wife and I were hungry for their delicious chicken, rice and beans. I drove... through the drive thru ordering an 8 piece chicken meal. I ordered rice and beans only to be told they didn't have any beans. Iproceeded to substitute with macaroni and cheese. I received my order and when arriving home they gave me macaroni and cheeseand corn, I guess it was going to be one of those days. As I served the chicken I found myself selecting from burned wings andtasteless chicken. I guess I won't be back soon. Read more
I ordered the grande avocado bowl and I requested shrimp to be added and I got dried shrimp ???????? . Definitely won?t be going... back to this location! Read more
The worst I have ever had. Tasteless, dry, the cole slow was old, sloppy packaging. Terrible food! Also, no napkins or cutlery... were included. When this franchise was Mexican, it was delicious. How do I know? I worked in one in South Gate and ate chickenfor 1 1/2 years everyday. That was good chicken! Will never buying this again. Read more
Here is a picture of the rock hard piece of chicken that was in my Pollo Bowl. Skip this place as this was the replacement bowl... for the first one that was even worse! Read more
To the wonderful employee at this location who gave me extra chicken in my 3 piece (2 thighs, one leg meal) near closing, thank... you so much! I know we had a good conversation while I ordered, and it may be because I asked for a military discount, or youknew that you were going to throw out the extra, but the extra food fed myself, and some extra for my grandmother after her 3taco al carbon deal, as well as a meal for her tomorrow! Thank you again and be blessed and safe in the future! This employeedeserves a raise! Read more
the service and employees at night very bad service as if I was asking them for something without knowing me I was there for... about 20 minutes and I never saw any manager they occupy better employees these must go to work in a factory oh to the field itis not their job .. . Read more