Reviews for Baskin-Robbins in Bridgeview, IL
Staff at Baskin Robin's was extremely rude. I was told one thing and then rang up nearly double of what I was told. When I... pointed it out, I was told, by the worker that's not what I said. I said yes it is what u said. She then said well turning herback to me and walking away, in a very quick/short tone/manner, sorry. While at the same time waving her hand in the air asthough whatever I don't care. Very rude and not a good example to someone traveling through the town. I will not beback. P.S.after calling and reporting it to the manger/supervisor I was simple told sorry and i will pass this one, with nooffer to make it right in any way. Even though my hotel is a 10 second walk to the store. Read more
worst ice cream sunday ever.asked for a chocolate sunday got very little whipped cream and they just drizzled a little bit of... chocolate sauce on top of the cream. I get more chocolate at other Dunkins when I get a coca mocha latte. will never go back. Read more
Last night went to get a Ice cream and lobby was closed it was around 8 pm went through drive through and asked what time lobby... closed they said 930 but they had a rush of people so they closed it early honestly looked like they were all high and couldn?tget my order right. I go to this place every morning to get my coffee and morning staff is great but the people at night are asad story smh Read more
CUSTOMER SERVICE SECOND TO NONE. STAFF IS RUDE. If you are planning on coming to this store to put in an order for an ice cream... cake for a birthday/anniversary or any other event.. STOP. Do NOT come in. Don't waste your time. They won't help you. I came inon 03/02/2022 at 3pm. I came in and went straight to their cake catalog which is located on the right side as you come insidethe building. After looking through their selection and making a decision I approched the cashier and asked if I could put anorder in for a ice cream cake for a future date. She then told me to "hold on" so she can go get the "cake book" and went intothe back. after coming back in few minutes she said she wasn't able to find it, therefore she couldn't take my order. I asked ifshe could call the store manager because they had the same problem last December, where the girl couldn't find the "cake book"as well but after calling the manager, the book was found and I was able to put in my order. She then snarled and told me nothat she will not call the manager because "she is going to tell you the same thing as me" even though I explained to her thatlast time the last manager knew the location of the "cake book" and we had no further problems. I asked her if she knew how elseI can put my order in. And she told me to go to Baskin Robbins website and order it online. So I went to go sit down in a chairand went online to do such that. After finding their store location, selecting my cake, customizing it, the last step is tocheck out. Well after you click "Check out" their website breaks. It takes you to the screen that says something along the lines"oops we have frozen, please try again" and it keeps crashing every single time. It crashes right after clicking check out. Iwalked up to the same girl and said they their website keeps crashing, showed her the screen and it's not letting me order acake. She told me to connect to the public wifi. It wasn't the internet issue but website issu Read more
Fast service, always get my orders right. Hardly busy when I order & if it is they move fast.
I usually go to this spot but recently with there evening shift they've done terrible they make you repeat the order 4 times and... laugh at you and still give you the wrong coffee tasting like faucet water. Management better do better with your staff beforeyour usual clientele goes somewhere else smh. Read more
Late night staff is horrible, gave me a watery blast with to much Carmel in the cup, I get back in line he dumps the watery... drink into a new cup. Next time I'll take my business elsewhere. Read more
Can't go wrong with 31 Flavors