Reviews for Tim Hortons in Brockport, NY
I love the coffee but the chain is so inconsistent with menu. One of my favorite Tim Hortons location went down hill. Now I have... to travel to 4 locations to get what I ordered there, not happening. Some locations don't carry chili, soup or certainsandwiches or specific donuts. Read more
?? accessible. This Brockport location serves breakfast until 3 pm!! Had a great tasting, FRESHly cooked & assembled breakfast... sandwich for lunch. Made perfectly & quickly at a busy lunch time rush hour. No frozen pre-made egg, FRESH Homestyle! Yummm. Read more
I never do reviews on places But this was ridiculous and unacceptable and could have been avoided. The drive thru employee... handed me my ice cap knowing there was a crack on the side. I thought she was being nice giving extra napkins after she wipesthe cup but as soon as I grabbed the cup from the other side the napkins she had in place fell and the coffee just startedleaking out of there all over my pants. They did not offer to reimburse me my money for knowingly giving me a cup that wasbroken. No apology just saying hope you have a good day! They seemed to care more about just getting people out of the line thenthe actual customer and fixing a problem before hand and not wait for the customer to notice it. I will not go through thislocation again. Read more
I got some drinks and some of them were messed up. I called and I was unable to go back because I couldn't leave work, the... district manager was there she remade all my drinks and brought them to me! What wonderful service, she went way out of herway!!!!!!!!!! Side note, I have been going to this particular Tim Hortons on and off for the better part of a year, that was thefirst time my drinks ever got messed up, and the fact that she did that was just amazing and so sweet. Read more
Actually ended up walking out without ordering anything. I don't know if its true of other locations, but this Tim Horton's... doesn't offer sugar-free syrups for their coffee. I have been to plenty of coffee shops in my day, but all of them have hadsugar-free vanilla at the least. Considering medical conditions like diabetes and othere, I find this to be a poor businessdecision to not offer alternatives. Because of this, I probably won't visit another Tim Horton's in the future. Read more
Brockport Tim Hortons custom service is sub par at best. Our order was incorrect. We offered to wait or come inside to fix the... order and instead were treated very rudly by a young lady at the window. We apologized for the inconvenience and the Tim Hortonsemployee responded "im not sorry" I think I will take my coffee needs to Duncan Donuts or anywhere else in the fact. Read more
Every time I go they try to not give the chips for a meal. Often times they "forget" what I ordered. They are consistently out... of donuts. When ordering a certain kind of donut I have found the associates making fun of the way people talk in the drivethrough across the entire staff. Incredibly uprofessional unlike the one that is just up the road in Spencerport. Newmanagement is needed here. Read more
Service is slow but super friendly. They do have a tendency to get the order wrong, but are more than happy to correct any... mistakes Read more