Reviews for Panera Bread in Brooklyn, OH
The manager did not pack my order correctly. I was told to bring back the order. I did and was basically called a liar as she... said she packed the order herself and was certain it was correct. This was a $100+ order feeding 8 people on a work day lunchhour. Although the correct order was remade, this unpolite customer service 'manager' ruined a businesses lunch break whilecalling me liar. How many businesses waste 2 hours in order to steal a half a sandwich and a tablespoon of soup? None I hope. Read more
I like this Panera a lot. Our orders always get filled quickly and it never feels cramped even when there are a lot of people... there in the morning. This may be because it is laid out a little differently than other Panera stores. Read more
Contacted the store due to my order wasn?t correct and I spoke to the general manager and I explained to her that my food wasn?t... correct on there was no spread or the bagel wasn?t toasted . She explained to me that they did everything and I told her I couldsend a picture of my food because I am at work she repeatedly tried to argue with me as I told her this isn?t my order and onlywas like I will refund you for the spread . Doesn?t look like a toasted bagel with cream cheese at all . Read more
This location sucks. I ordered a curbside and it was 11 items for a family of 5 and they cancelled the order and sent a refund... didn?t even call to let us know. It was sent in an email.. while I was already down the street from the store to pick it up.. Icalled to confirm why I got the email, and they lied and said Doordash cancelled it. I said it wasn?t through Doordash it wasthrough curbside.. and she said ?we?re short staffed it was refunded? but why didn?t you call to inform us first? I get beingshort staffed.. but being uniformed was worse. Took my business to another location !! Read more
Am always a fan of Panera. So just a reassurance that the food I got was still the same taste, quality and right on the money as... it's always been to me. Coffee always hits the spot is an added attraction to me these days. Customer service is top notch andaccommodating. Keep it going please!! Read more
First they forgot my items from my order and I had to go back to receive them. I come home to open my grill cheese and it looked... like this. I?m really disappointed in how difficult this order had to be and how poorly it was made. It?s not like this is a lowpay restaurant. Cost a good penny to eat here and I expect it to be better quality than this. Read more
Ive heard they have great food here, I will say it is definitely edible! The prices though might make you think twice... though... The real problem I had is that I ordered curbside and expected to eat later... Fortunately I looked inside the bagbefore they closed... I ordered two bread bowls and had received only one! I hurried back and was told they were sold out... Thestaff seemed like this is normal... I'm not bothered by them being out, I'm bothered that whomever bagged my order missed themistake... This should not be normal. Good food, poor price, worse service... Read more
I picked up a cup of chicken noodle soup the other day for my sick mother. I paid $7 for a cup of broth a couple of carrots and... a few pieces of chicken. Not only were the ingredients skimpy the amount was not worth $7. I was very disappointed. If Icould have I wouldn't give the soup 1 star. For a restaurant that specializes in soup many places in this area give betterportions and more ingredients than Panera. I won't bother going there again Read more