Reviews for Chili's Grill & Bar in Brownwood, TX
We had about a 40 minute wait but I must say it was well worth it. I got the chicken bacon ranch Quesadilla and it was amazing.... I loved the lady who took care of us. Friendly and attentive with all 5 of us Read more
We arrived at 12:35 and were seated right away, drink order taken an delivered. We waited over 30 more minutes and no one came... to take our order. As one of the waitresses came by I told her how long we were waiting to give our order. She said I?m sorryand we explained that we would be glad to pay for our drinks but we are leaving. Did have to pay for drinks. I have neverexperienced such poor service or lack of understanding here. Won?t be back. I?ll drive out of town where service and customercare is appreciated. Read more
Omg got here when opened with team. Of 30. The bathrooms look they have been cleaned in days dirty Mike had a f game in there.
If you're looking for something quick this is not the place to go. Ordered meals with 2 appetizers, chips/ salsa & fried... pickles. We finished the chips and received a refill then about 15 minutes after that got the fried pickles which werecompletely burnt (we literally could break them in half and they crumbled all over the place like chips). By the time we saw theserver again we had been there over an hour and asked her how long until the food would be ready. She replied "it should be outsoon" and went to check but didn't come back around for about 20 minutes to clear the table of the appetizer plates. It was aSunday after noon with hardly any other tables seated.... we then asked the host how much longer and explained we needed to getback on the road because we were traveling home. She left and came back and said it's almost done and we asked if they couldcancel it because we are still 3 hours from home and it's now been almost 1.5 hours since we ordered... she disappeared and sometime later the food arrives. We ask for the check so we can eat a little bit and leave quickly and the server lingers at ourtable talking about how much she hates her job and to take her with us....... terrible food, terrible service. Just avoid it. Read more
I rated this place 5 stars two years ago, but unfortunately I have to change my review. While the food has always been to my... liking, the service is atrocious. Not only do you have to wait possibly up to an hour and a half or more for your food, yousometimes may have to wait almost as long just to get your drink refilled. I feel almost bad for leaving this negative review,because of how much I used to love this place. Read more
Meet some family here in June 23. I've been to this restaurant several times but....There seems to be a new menu lots of new... employees and possibly a new cook. We arrived 3pm ordered 3 meals 4 drinks and an appetizer. The appetizer was chips n salsa.The chips were so salty they were inedible. The location was slow only a handful of other guest there. When we requested areplacement for our overly salty chips it took 20 minutes to get them to the table. Our orders which were lunch specials tookalmost 1 hour and 30 minutes to be brought to us. We spent a total of 2 hours waiting for food and when the meals were broughtagain some of the food items were so salty you couldn't eat them. When we were given our bill there were errors on the billmaking our meal $13 more than it should have been. Read more
The food is excellent, probably the best I've had at any Chili's. Kudos to the Chef. The service, not so much. We went at 2:00... pm on Friday, June 17, 2022. Our server, Frances, was delightful. She had a confident & warm presence & seemed very comfortable.The other servers were not professional, seemed not to know what they were doing or what was going on & you could tell theydefinitely didn't want to be there. We were brought the wrong food, waited 30 minutes for some ranch from the servers whobrought us someone else's food. Frances swooped in & brought it right out after we asked her when she came to check on us. Wenever sat with an empty drink as she was very attentive to our table. Thank you for great service, Frances. Read more
We happened to visit on the night that they were short staffed so I tried not to Be too negative Because of that . My order... didn't come out right they did try to fix it , but it took so long everyone in my party was done eating so I took my salad togo. The staff were wonderful , I just remember the food being better. And this chili's happens to be a really old one needs tobe refurbished. I will say they make the best salsa out of any one of the salsas I've ever had in any restaurant it wasdelicious .I should have just had a big bowl of that oh I did, lol. Read more