Reviews for Subway in Buena Park, CA
Staff is rude. Need customer service training
Had the oddest and most unpleasant experience here, today......when I walked in, someone was ordering at the register. When he... was done, he walked over to have his sandwich made, and I took some drinks and chips to the register, so that I could ordernext. The young lady working called out, asking if I was paying with a "preferred card." I explained that I did not know whatshe meant and was paying with a credit card. She then told me to order online, which I thought was odd, because I was in thestore. I mentioned that I had tried ordering online, but it was not working. The guy who had just ordered then made a ruderemark and referred to me as a "karen". The young lady said nothing. So, I stayed where I was and tried to do the order online.The other customer made a second "karen" remark, and rhe young lady helped two other customers who came into the store. A secondassociate came out and took my order, and I mentioned that this experience had made me feel uncomfortable and that I had neverreceived such weird treatment at this location. Did I wake up in a parallel, evil universe where ordering sandwiches in personis frowned upon? Have we universally shifted our business paradigms to better accommodate customers who call other customersnames? If so, I would like to go back to the Subway in my own universe. Read more
Franschisee does a 3rd party catering service that interferes with the work of his employees while also pocketing the money. He... also makes the workers give you less meat and veggies on catering orders. I use to work here and thats what we did. Read more
Franchisee does a 3rd party catering business called easy cater and it interfered with my order. He pockets the money without... giving it back to the franchise. He also makes the employee put less meat and veggies for catering orders. DO NOT ORDER CATERINGFROM HERE THEY WILL SCAM YOU I USE TO WORK HERE, WE GIVE YOU LESS. Read more
I usually go to the subway for my subs. Usually there is a kind respectful girl helping me. But on September 14th, I was... "helped" by a very rude and disrespectful girl. I believe her name is Joclyn , I literally felt discriminated against. She wasnice to everyone else but me. Everything I asked for seemed to be a burden for her. She was bothered by every request, fromtoasting from not placing knife on bare counter, she dropped a pickle on bare counter and put it back on my sandwich I asked herto throw it away , especially with the pandemic , that is not a safe thing to do. But it upset her that I asked her to removethat pickle. She is being paid to be there and do what she is doing. We are paying customers,her behavior was completelyunacceptable and unnecessary. I am a muslim American and wear a hijab. I truly believe that was the only reason she treated methe way she did. I was nice , polite. just asking for my usual order, I have come to this location many times before and hadanother girl helping me with my order, and she was the best. This girl was just hateful towards me. And my 2 little girls werewith me and also noticed her mistreating me and got so upset Read more
Subway shreds! Epic grinds for an OK deal, right? I'm talking 4 stars across the board, usually. Well,I had my beak bent by our... Community College dropout Sandwich Technician...I lost track on how many times she rolled her eyes at my requests. Isn't thatthe whole reason we have a counterperson and not a vending machine for subs? Hey,there's other places I can "Have it your way".U Noe? Read more
Over Charged for sandwiches. Food was good, but today Subway started a special. The special is a foot long for $6.00 starting... today according to the email I received today from Subway. When paying they said that they are not starting the special untiltomorrow :( Did not argue, just paid the extra $3.38. When I got home, I confirmed that the special started today. Sandwichesdo not taste as good when you get ripped off!!! Read more
Cockroaches crawling around the wall. They must have serious health issues.