Reviews for Breezy Burrito Bar in Buffalo, NY
My girlfriend and I have been regular customers of Breezy over the last year and a half and have given them multiple chances,... but have decided to no longer support them after our last experience. The food is typically never the issue- which is why we putup with the poor customer service for so long. We usually order online and pick up, which is where most of the issues occur. Atleast 75% of the time we end up waiting for up to 30 minutes (sometimes longer) after showing up at the time we were given. Thefirst time this happened, we waited for 45 minutes and when we got home with our food there were several items missing. We heldoff on writing a review because mistakes happen, so we emailed them instead. The owner replied noting they were short staffedthat day but took responsibility and gave us a gift card for our order in good faith to give them another shot which wasappreciated. However, after two more experiences very similar to this we are no longer supporting them with our money. It almostseems as if I’m a bother every time I pick up an order and can clearly see the owner rush to the kitchen to tell them to makethe order (clearly forgotten about) even though the receipt is right by the pick up counter. The staff is always hostile and Ihave never felt like a valued customer. I have been told “we are short staffed” multiple times, but reading other reviews itseems like I’m not the only one. I hope the owner takes these reviews seriously because I have personally seen more than onegroup walk out due to bad customer service and you just lost two regulars. Read more
Went here on a Sunday 9/18 around 1:15 pm. It wasn’t really busy but you could tell they were short staffed. One waitress,... one bartender, and two people in the kitchen. We got seated outside. Then it was a long wait to get water, then another wait forthem to get our order. Fine. Chalking it up to being short staffed. Then other people’s food and drinks were out. At onepoint the waitress was talking to the people in the other table. Then she came back again with shots. Then she took the shotswith the customer. She was saying something about cheers and wanting the restaurant to be less busy. Talked about how she wasworking in New York City but because of the pandemic and a break up she went to buffalo. Fine. Story time. But then we haven’teven been brought our appetizers. When it finally came (queso and chips) it was the saddest looking plate of chips I’ve seen.It wasn’t really hot. The queso looked like it came from a can. It wasn’t even that warm and looked just pathetic. I don’tknow if the owners or whoever thought about what to serve in this restaurant have ever been to the south but this is NOT how youdo queso. Then another forever waiting for the food. At this point we have been seated around 45 minutes and all we have arewaters and chips. I asked for an ETA and she said she will check. The next time she came she said the kitchen was backed up. Itold them I’ll pay for the chips and I’m going. It took another ten minutes just to run back and forth from the kitchen toget the ticket. I was even told that “it’ll be out in five minutes do you want to wait”. I have had enough so I said no, Ijust want to go. No warning that the kitchen is backed up. There were lots of tables with people waiting inside and outside.And here’s this server taking shots and sharing life stories with other customers. Couldn’t believe it. I wanted to pay incash and go, but I made sure to pay with a card to have proof I ate here. An hour wasted because of a poorly run restaur Read more
Easily the best time I’ve had with my pants on! Breezy is a great atmosphere with tasty food, phenomenal drinks, and wonderful... staff. If you’re looking for a night out or a quick bite to eat, this is the place for you! Read more
Tasty drinks but not too strong. This place is very much about the Vibe. Staff has good taste in music.
We would give Jamie 100 stars if we could she was awesome!! She was super funny and made sure to make note of my friend’s... allergy. The food and drinks were incredible too! We will definitely be back soon ?? Read more
Thé vibes here are immaculate ! I recommend honestly ordering one thing. Do what you gotta do. !! You will need to add hot... sauce and black pepper for some more flavor. Also food comes out within 5 minutes of ordering !!! Read more
The food was below average, drinks were decent but I would only go during happy hour to get a deal. Prices here were high for... just tacos, better off going to taco bell. The service was good, friendly wait staff. the nachos were good *included in thehappy hour* Entrees not so much, food was bland. Don't waste your money on over priced menu items. I reccomend the happy hour. Read more
Breezy Burrito Bar is immaculate!! The staff treats you like family. The food is always served with a smile and the drinks are... as delicious as they are strong. I love bringing my friends here! It's a must stop if you're ever in Buffalo! Read more