Reviews for Popeyes Louisiana Kitchen in Buffalo, NY
I was getting a mobile order and stood there waiting for them to make the order, I was there 25 minutes waiting and the mobile... order. Then they finally come up to me again and tell me they gave away my order to somebody else even though I was standingright there. They REFUSED to remake it for me and they refused to give me a refund. I was furious and just walked out, that wasa huge waste of 35$ . I will and have never gone back to that location. They are lazy and rude and inconsiderate people at thislocation. I am never ever going back and I encourage other people to drive the extra 6 minutes to the other location. The peopleare much nicer there and give much better customer service. Read more
This restaurant needs some serious help when it comes to giving the right order away. I ordered chicken tenders w/ bbq sauce,... twice through drive thru and not only did I not get that order but they assured me both times that it was the correct order.Only getting 2 drums and per order, and no sides that has got to be a blatant dysfunctional kitchen Read more
Went in with my husband since we were right next to it and totally regret even walking in. We waited well over 10 minutes after... ordering, the girls were very rude, completely unorganized and after we said something about our number being skipped twice nowthey just looked at us and ignored us. The guy who cashed us out ended up getting our order because the others couldn't bebothered to apparently. They're just stacking up orders on the counter that they messed up and not taking care of any of thembecause we weren't the only ones, 2 people ended up just leaving and the other 3 in front of us were clearly aggregated as well.Just VERY bad service, no management, horrible attitudes and beyond unprofessional. Will NEVER be going back there and makingsure no one I know does either. I'm surprised that the business is even still going with those kind of workers. Read more
The slowest service, drive thru lady kept saying "one second" for 10 minutes. There was only one person in front of me, and they... were at the window. They also for some stupid reason have the person with the thickest accent working the drive thru mic. Read more
The employees in this place need to be 100% retrained on human decency. I?ve never encountered more ignorant individuals ever in... my life. The fact they even have a job, is beyond me. As a former leader in the fast food industry in particular, I?d be damnedif any of my employees spoke to customers or treated them in the manner this lady did. Rotten as all hell. Place needs to becleaned out by corporate and re staffed with people capable of performing the basics of the job. Read more
Stopped in to grab a quick dinner. There is nothing quick about this place though. They take and fulfill one order at a time. So... if there is any line plan on being there for a while. The food was good, but not worth the 39 minutes it takes to get it. Thelocation was clean. All the chairs were up and we were told you cannot eat inside. Read more
The service is really awful! I drove 20 more minutes to here to pick up food and then drove another 20 minutes back home.... However they forgot to give me 4 sandwiches and 1 fries! When I came back they told me it is impossible and blamed me it?s myfault because I didn?t check the items! Unbelievable! It?s their job to make sure I get what I pay. Really awful experience.Same situations happened before. Read more
My online order was supposed to be ready at 6:13. I showed up at 6:20 and my order wasn't ready so I waited in line. There was... one person taking each online order number (from the customers in person) and putting them together one at a time. Isn't thepoint of ordering online so the food is ready when you get there? I ended up waiting 20-25 minutes for my online order to be puttogether, while customers came in after me, ordered in person, and were handed their food 30 seconds later. I understand a placebeing busy and getting behind on orders, but that's not what happened here. I would've just gotten in line and ordered in personif I didn't already pay online Read more