Reviews for Dunkin' in Burbank, IL
The employee Jaime on the night shift needs to trained how to be nice and professional with customers
I never had a problem with the food quality or the service, but I rarely get coupons for this store and the place is sometimes... out of the exact food or drink that I came to buy. Read more
CUSTOMER SERVICE SECOND TO NONE. STAFF IS RUDE. If you are planning on coming to this store to put in an order for an ice cream... cake for a birthday/anniversary or any other event.. STOP. Do NOT come in. Don't waste your time. They won't help you. I came inon 03/02/2022 at 3pm. I came in and went straight to their cake catalog which is located on the right side as you come insidethe building. After looking through their selection and making a decision I approched the cashier and asked if I could put anorder in for a ice cream cake for a future date. She then told me to "hold on" so she can go get the "cake book" and went intothe back. after coming back in few minutes she said she wasn't able to find it, therefore she couldn't take my order. I asked ifshe could call the store manager because they had the same problem last December, where the girl couldn't find the "cake book"as well but after calling the manager, the book was found and I was able to put in my order. She then snarled and told me nothat she will not call the manager because "she is going to tell you the same thing as me" even though I explained to her thatlast time the last manager knew the location of the "cake book" and we had no further problems. I asked her if she knew how elseI can put my order in. And she told me to go to Baskin Robbins website and order it online. So I went to go sit down in a chairand went online to do such that. After finding their store location, selecting my cake, customizing it, the last step is tocheck out. Well after you click "Check out" their website breaks. It takes you to the screen that says something along the lines"oops we have frozen, please try again" and it keeps crashing every single time. It crashes right after clicking check out. Iwalked up to the same girl and said they their website keeps crashing, showed her the screen and it's not letting me order acake. She told me to connect to the public wifi. It wasn't the internet issue but website issu Read more
My first time trying Dunkin! Super cute place. I got a large iced Hazelnut macchiato ???? sooo yummy I'm really sad I don't have... them back where I live. Read more
Rude manager, drinks ok, but donuts not made fresh in house like krispy kreme. Krispy kreme is all fresh in-house and usually... have price of double-dozens for dunkin's one dozen price. I also remember before covid people told to leave by manager forstaying in dining area for more than 15 minutes. Krispy kreme lattes are great too. Dunkin is my last option after Tim hortonsor Krispy Kreme Read more
The young lady at the drive-thru/register was SO nice! A refreshing experience since most of the time they sound grumpy and... uninterested. Also, my coffee was perfect!!! Read more
Bad service! Dont waste your time here I went inside and waited for someone to attend me and I been waiting 10 mins in line and... no one took care of me until the lady working there came to the register looking high off some type of drugs even a customerbehind me told me the worker looked high she didn?t even know what she was doing you can tell this lady was on something so Itold her never mind and walked out Read more
Love the tea and donuts, my husband likes their coffee.