Reviews for Pizza Nova in Burlington, ON
Great experience when placing a pickup order. Pizza cooked just right and topped generously. Friendly service as well.
Order every Saturdays, it was a bit delayed today but the pizza came out perfectly. If you saw the way that dude was making the... pizzas and running around, you wouldnt mind the wait, i tell you. Read more
Great tasting pizza. Located in a plaza with ample parking. Convenient for a downtown pickup.
Ask for a slice of pepperoni that was sitting there and the guy told me it wasn't for sale .... I was confused but then some... kids (guessing his) came in and he gave them the slice!!! Wth kind of service is that?! Im a paying customer, give your kidanother slice or make them a pizza after geezzz Read more
I have been a customer of this location since I was a young kid, approximately 20 years. The delivery service has significantly... declined in recent times and the lack of proper management is unbelievable. Between long wait times with no follow-up and havingto relay communications through a head office, ordering a pizza from Pizza Nova Brant St is an ordeal. Here is the timeline oftonight?s atrocious service: We ordered a pizza at 5:13pm, online, so no details could be misinterpreted. Our estimated orderwas 5:43pm. We gave the benefit of the doubt as it was a Friday night and contacted the head office (only option as you can?tcall the actual store) at 6:33pm. At this time a customer service rep. looked up our phone# and stated our order was on the wayand would be arriving within 5-7 minutes. At 6:57pm we called customer service again. The same rep. we spoke with previouslysaid she could not help us and transferred us to another party who then contacted the store. After several minutes of us waitingon hold and what I can only assume as a buffoonery on the store?s side, the rep. stated our order was delivered to the wrongaddress. It was confirmed they would refund our order and it would be a priority for delivery. We waited almost another hour,and at 7:51pm we contacted the head office once again to inquire what was happening as we thought we would be a priority aftersuch a mess of an experience. This rep. told us the manager was personally making and delivering our pizza to make up for allthis. At 8:24pm we finally received a delivery from a driver and not the manager. The driver explained his co-worker deliveredthe order to the wrong address and he was sorry. I hold nothing against this employee, not his fault, and I asked if his managercould call us. He stated his manager had already left for the evening but would pass on the message. 3 hours and 11 minutesfolks. This is after calling several times and being mislead. This will be the last time I Read more
Great for after the bar munchies, these guys work hard and deliver consistent quality pizza. Definitely recommend after a night... out . Read more
On line ordering doesn?t work. Keep getting messages that passwords don?t match. OR passwords are not saved. The next time you... go online to order you are asked for new password. Please make this work in the Apple world. Read more
Food was OK on taste and customer service too. Please cook pizza properly so those toppings can get cooked. Only cheese get melt... is not a sign for pizza get cooked. We were there almost 3 hours before closing but by the behavior of the guy it looked like hedidn't want to serve us. But as store was opened he took order and made pizza but the pizza was not as per the Pizza novastandards. Read more