Reviews for Subway in Burnaby, BC
The very typical subway experience, Nothing special or exciting. Quality of food moderate Employees seem friendly (at times -i... dont blame them they look over-worked) Tables are usually not clean. Read more
The sign said the sub of the day was $9.49 for a footlong. I asked the worker how much it would be if I wanted the sub of the... day but only a 6inch. She said it would be $4.99. I said I wanted that. After it was made and rang it up, it was $7.99 plus tax.I asked her how come it's not the price she said it would be. She said she never said it was that price. I only wanted a 6in butI would've spent $1.49 more for a footlong if that was the only option. Super disappointed and won't be back. Read more
A mediocre subway, their food is like every other subway in the world but this subways staff is almost always impatient with you... and sometimes can rush your order. Read more
Today I came to Kensington Subway for the first time. Two young ladies worked there, both very gentle and polite. I asked one... of the staff to explain to me how I should order and what are prices. One of them explained all the details I needed to knowvery patiently, and she did it precisely. The sandwiches were tasty and fresh at reasonable prices. But I had a little problemwith the tipping process. During the payment process, I had no option to pay the tip (at least I didn't notice). So I thoughtthis was part of Subway's sales policy, which removed the tip. When I got the receipt, I noticed that tip was addedautomatically. I have no problem with that amount, but it would have been better if the customer had the right to determine theamount himself. In my opinion, this amount was even small for today, and I would have paid more if I had the option. Thanks tothe Kensington Subway team. Read more
Went there very busy. I ordered 6 inch then moved on and then my girlfriend asked me did I order a footlong I saw said no and... then I told the subway employee I ordered a 6 inch. Then I asked for South west sauce I didn't see how much she put on and whenI opened the sandwich it looked like a domb went off I couldn't touch the sandwich without getting sauce on my hands. Read more
Response to the owner's response: I'm surprised you couldn't find the camera footage. My receipt says: Served by 300 9/10/2021... 12:08:02 pm Tran# 1/A-324337. The server was not preparing another order, she was putting cookies into the display trays. Andthen she stood partly behind the doorway to text on her phone when she knew I had been standing there waiting. This is badcustomer service regardless of the pandemic or being short staff, wouldn't you say? I was going to complain to her directly butwas nervous about complaining to someone who's preparing my food. ======================== Terrible service. Was in today topick up lunch and it wasn't busy. There were no customers at the counter but the first thing the server said to me was I had towait 5 mins. No explanation, no apology. She was just putting a whole bunch of cookies on trays that can be done later. Thenafter she finished doing that, she hid behind the doorway texting on her phone when she knew I had been waiting for over 5 mins.What terrible customer service! Read more
Fairly new and modern subway location, clean interior and high quality food. This subway location has been pleasant to visit... ever since it has opened. The store has remained clean and regular cleaning and sanitizing measures have been observed whichare crucial during the pandemic. The subway sandwiches have tasted good so far, fairly consistent to many other locations. They also don't seem to cut staff as much, when compared to some of the other locations I have visited. This location of Subwayis convenient for many of the nearby residences. The staff have been friendly so far and I always make sure that I tip them asa thank you. Read more
Oct 8 around 1:10pm visit there for Vaggie subway. Start order she not changing her gloves comn you have to change your gloves... all the time. Girls very rude when I request to change the gloves, I using coupons buy 6 inches sub get second 1$ and buy a pop.She charge me extra too. 14.5$ she charge all together. Don’t rip off customers pls. Very bad store don’t even recommend togo there. Read more