Reviews for Baskin-Robbins in Cameron Park, CA
Unicorn Birthday cake (something my daughter was looking fwd on her birthday) was cancelled 1 hr POST pick up time and 30mins... prior to birthday party! Reason was because the ?new? manager didn?t inform cake decorator about the order! Oh and yes thisinconvenience wasn?t enough, and presumed tolerable was asked to visit in person to get full refund since reimbursement over thephone on the same credit card isn?t possible! Choice is yours but I would recommend to stick around Folsom/Edh BR with anexcellent customer service. Read more
Disappointed. Two advertised promotions were not available. I went there for Waffle Cone Wednesday around 5:30 pm and to try... their new advertised flavor, Ube Coconut Swirl. There were no waffle cones and they did not have the new flavor. Please don'tadvertise what you can't deliver. Read more
I love this place because the ladies are so friendly. They are making sure I got what I wanted.
Good ice cream but poor public relations. Employees need to attend a course on customer service and how to respect customers who... help pay your salary. Public confrontation with the customer is a disgrace for Baskin-Robbins. Read more
Got to the store at 9:47pm and the door was locked. Closing time on the website says 10:00 pm. Either the store needs to update... their online hours or the employees need to stay open until the time that is posted. Read more
I came in to pick up a cake that we had ordered in advance for my sisters baby shower....they did not make the cake. They gave... me a ?back up cake? which is a completely different cake then what I ordered, now my sister has to eat cake she didn?t want onher big day. I paid a lot of money for them to do their job which they failed to do. This issue is not resolved and I hope theowner reaches out to make this right. Read more
Online store hours do not match actual closing time! To our surprise the store was closed at 9pm on Monday night after we... checked online to verify closing time of 10pm before we drove over! You could see on the door that the numbers were scratched out...no problem with a 9pm closure but they need to update their website. Went to Safeway instead and bought a whole gallon ofdelicious ice cream for less than what we would have spent on 2 cones. Kismet!! Read more
My husband and I went in around 6:30ish and honestly we'll be going somewhere else to get ice cream from now on. We were waiting... for the longest time even though it was not busy, floors were dirty, they weren't filling up the utensils so we couldn't getnapkins and the employees while they had fairly decent manners, were SO slow. We stood there for at least twenty minutes justwaiting for an ice cream cone and sandwich. Please train your employees better in cleaning and providing prompt customerservice. Read more