Reviews for Tim Hortons in Canandaigua, NY
This Tim Horton's is always clean and welcoming, with fast and friendly service! The TimBits are, as always, delightful and the... breakfast sandwich was the first one I've gotten here and I'll definitely get another sometime. Read more
The espresso machine has been down for months so I can't get what I really want and it's just not as good as it should be
Service was outstanding.... Wish I knew her name, very nice young lady. Was there around 4:30 before Eastridge/Braves JV... football game. Read more
So inconsistent. Ordered a breakfast sandwich today and it came with eggshells! It is the closest location to my office, so it's... convenient, but more often than not, my order is incorrect. I haven't had too many issues with the people who work there. Justbeware!! Read more
Waited in the drive thru for 10 minutes then once I got to the speaker the employee was extremely rude. I ordered a #1 which... comes with a coffee. I got to the window and was handed my sandwich in the wrapper not even a bag. I asked "doesn't the #1 comewith a hashbrown" she closed the window and just yelled to the back "all he ordered was a sandwich and drink" which I could hearand watched her say. Then she opens the window back up and says "we are out of hashbrowns they're all mushy and in the ovenstill" what is it are you out or are they in the oven?!?! I never got my hashbrown which I was actually looking forward to.Terrible service at this location! Read more
Talk about fast food! This sandwich was ready in one minute! It makes sense though, because there is only a thimbleful of meat... in it. This is one of the worst values for money I have ever experienced. 5 bucks for this awful thing! First and last timeeating lunch at a Tim Hortons. Read more
Usually the staff here at store #9013 (Canandaigua,NY) is upbeat and friendly, but TODAY I experienced discrimination on a new... level. I'm ashamed. The "manager" (shift leader?) with heavy eyeliner and tattoos all over her arms was a completeunprofessional and should be looked at further for customer service fraud. This so called "manager" (of what?) expressed to methat my order was a BIG INCONVENIENCE to her and her 11 employees (including bakers, drive-thru & dining room) and that I"should call da number on da receipt next time ta pre-order". I ordered 6 plain bagels and 6 standard glazed donuts with a largecoffee. None of the bagels I ordered were toasted or cut, I simply requested 6 of them thrown in a paper bag. The drive-thrustation (which by FAR takes priority over customers standing a couple feet in front of them) has a seperate station that holdsbagels and other edibles for quick service and was overflowing with ?plain bagels?. In her cocky, snappy responses shecondescended me as if I was a PROBLEM and I?m not sure if Tim Horton?s was built on this type of bully behavior. As a uneducatedcivilian in customer service and social situation awareness technique/body language studies, I would of walked away obedient andfollowed this old lady?s orders regardless of how WRONG and/or unprofessional she is. She even had the audacity to command ?getback over here cuz? I can?t hear you over there? as I was trying to get a look at what they had in their bare metal slots. Now,I?m back by the register where this lady can hear me, but now I can?t see what I?m ordering. Not to mention I was made to feelrushed, as if my order wasn?t being spoken fast enough because it was ?mediocrely busy? at best. This wasn?t a ?morning rush? byFAR. I was selfish and thought she was just being rude to ME because I am a veteran of the United States Army (Active Duty/27thEngineers (Combat/Airborne)/Ft. Bragg) and it happens to be Memorial Day. I understand what it?s like to work r Read more
Got coffee quickly with no problems.