Reviews for The Canmore Hotel Hostel in Canmore, AB
The cleaning staff was great, the people were friendly and everyone was so relaxed and casual! Lots of power outlets and places... to store your things! The cleaning staff even closed my curtains on my bunk while I was away and showed lots of trust! This thisa safe place :) Read more
Awful. Do NOT stay here. I wish I could give this place a 0/5. We ended up leaving a day early. I didn't have high expectations... considering it is hostel but wow this was really disappointing. First of all, the kitchen was dirty. There were dishes left withfood in the sink that no one cleaned up. The dishwasher was falling apart. The garbage bins were stacked up and reeked. Nomaintenance at all. On top of that, I was sent multiple emails and texts of different codes to enter my room. None of whichworked, even the emergency code. My partner and I relied on our roommate to enter the room, which he later revealed to us thathe had the same problem. When our roommate's stay was over, we had to leave our room unlocked to enter. What really threw usover the edge was on our second last day, we got locked out of our room. I guess the door reset? I sent emails, texts and calledthe number provided, no response. We were locked out for SEVERAL HOURS until my partner had to use his card to break into ourroom so we could gather our things and leave. We later found out that Trevor was out of town and had left the place to be run byhis friend Steve, who was apparently partying the night before hence his unavailability. We left the next morning, notcompleting our stay. Also, the women's washroom had 4 stalls, only 2 were available but they were clogged anyway with blood,feces, and urine for a couple days. I ended up using the men's washroom while my partner guarded. The window by the bed hadtoenail clippings and what appeared to be snot smeared on the walls. Several lockers in our room had garbage left in it. And ourroom consistently smelled like weed from smoke outside getting in through the fan. I've requested for a refund for the ONE nightthat my partner and I didn't stay and I have received no response. My texts and emails are being left on read. This place isoverpriced, unhygienic, and unprofessional. Do not waste your time, energy, and money here. Read more
We stayed 3 nights in late July Wednesday- Saturday morning in private room/bath #3! It was pretty quiet up until Friday night,... and even then the noise was not so disturbing! If you?re staying during a warmer month, check the floor by the window for awindow unit fan! Works wonders to cool the room (took us a while to find it lol) No major complaints, the place is clean andfeels safe! The doors are heavy, and the keypads are new and easy to use! They provide very nice big towels for the shower, butno hand towels or washcloths so bring your own! My only real complaint is minor, I wish we had a trashcan in the room- in theprivate bath at least for the ladies! And the trashcan in the common area was completely full for the entirety of our stay.Minor inconveniences overall! Great place, very affordable and stellar location on Main Street! P.S. we left some beer in thefridge for grabs! Thanks for everything! Read more
Price is insane for what you get. 250 CAD a night for a room with 1 bed, 1 locker (with no lock on it), and a shelf. One light.... No air conditioning but you are given a single fan which looks like it's been taken out of a PC. Room was baking hot. No cleantowels. Only one working toilet in the mens. Bathroom filthy. No staff around. Parking instructions not clear and the second carpark no longer free. No response when you try to contact them. The only positive is the location. Read more
Had a sub par experience here. Service was non-existent, as in the front door was being finally and it said call x number....... Well no one picked up and three groups were waiting to get in. Premium room with private washroom is directly above the bar andoff the hostel kitchen so it was always noisy night and day. And the view was of a air handling unit not a mountain. Overall itwas a $200 place to sleep and for that we are grateful given the Canmore prices these days. Read more
I had to cancel my entire trip to Canada because I was feeling incredibly sick the day before my flight. Turns out I had COVID.... I was able to cancel my flight for a full refund. I canceled my car rental for a partial refund. But I couldn't even get incontact with this place! Their number didn't work. They never responded to any of my emails. I did everything in my power to geta hold of these people and NOTHING. I don't know what this place looks like or how its ran. But if you think you may need tocancel a reservation here, DO NOT book this place because that will be impossible. Read more
It was dirty. If the owner don?t have time to keep the business and just focus on the party side of it, they should just close... the hostel. It?s old so at least maintain the cleanliness. Towels are old. It was probably better if I slept in my car. I don?tmind the noise, it?s just the feel that nobody owns the place. Uncovered garbage bins are very unsightly. With the price, theyshould consider upping up versus the other hostel that offers the same price or lesser price (most of the time) in town. Iapologize if I offended anyone with this comment but it?s for the sake of the business. Read more
Beds were comfy and have a good level of privacy. There is no official reception desk, its all through the bar area but check in... is just done manually and you get sent codes to get in etc. We were 3 friends travelling which I booked and I received a stupidamount of emails regarding door lock codes for the room and main entrance, like SO MANY emails with different numbers, it wasannoying and frustrating trying to work out which numbers did work on the doors. There was also an issue with beds numberswhich we were not assigned at all via email or other means but then people checking in in the middle of the night were tellingus we were in their bed numbers? Communal kitchen was in a constant mess which is due to the people staying there but it shouldbe checked more often by staff as it was off putting. Bathrooms were also not cleaned daily. Read more