Reviews for Dairy Queen in Capitola, CA
Update: The manager called and offered us a $50 Visa card which did pay for our food, but he didn't offer us any reason why it... happened. He said a special order burger made minutes before closing would have been cooked the same was as a regular burger,but I just don't believe that. Later my daughter did say hey burger did taste different, but she didn't say anything because wedon't usually have DQ burgers and she just thought that was normal. She knows now to tell me when a burger tastesdifferent. Original: We ordered 3 ketchup only cheeseburgers on 4/6/22 at about 9:50pm. We also ordered 3 regularcheeseburgers. My 2 children that ate the special order ketchup only got food poisoning and have been throwing up all day todayand been in horrible pain. My 2 other children that ate the regular order cheeseburgers have been fine. We are on vacation andtried to spend the day at Monterey Bay Aquarium and had to cut the day short because of this. We are now in Santa Clara hopingthey can even go on any rides tomorrow at Great America. Please let me know what can be done about this to compensate us for oursick kids and ruined vacation. I tried calling but just get a busy tone. Read more
Stopped in around 11:30 on a Sunday for chicken tenders and a blizzard, drive-thru was quick and super cheerful. Good... experience. It's fast food not a 5-star restaurant but it's solid for fast food quality. The Texas Toast seemed to be just apiece of not particularly toasted unbuttered regular bread, which is weird but seems to be standard for DQ so no shade on thisparticular establishment but also why. Read more
The reason I go there is for the food but the service has been getting worse and worse. Maybe the drive thru person was training... but where was the trainer? Anyway, no dairy queen greeting. A couple of "can you wait a moment?" and after maybe a 10 minutewait. I reduced my order to a quick salad. I gave him the first choice on the menu and he asked what type of salad did i want. He mispronounced the first choice. (Roteserie chicken chunks)Then he paused for a very long time and says "my bad" eventually afriendly knowledgeable voice took over my request. Unfortunately it didn't last that long. that voice was dropping f bombs aboutan experience she just had. Eventually my original server hands me my salad in a strange sarcastical way. And wonders why imstill waiting. Well my drink? Anyway i could've easily forgiven the service but after arriving back to my lunch i opened my bagto find my salad without utensils and napkins. There's a common sense perspective about this that really should be looked at it.If not please imagine using your fingers to eat a salad without a napkin. Read more
I love DQ, but this one is consistently horrible. Incorrect orders, closing early, long waits, melted blizzards, cold/stale... chicken strips/fries, or missing sauces. I?ve given them the benefit of the doubt several times, but I think I?m done goinghere. Read more
I live here, I have never been through the drive-through quickly even with only one car ahead of me. Staff have never been... friendly or kind. They seem to just want to be done with their shift and are on their own schedule. Blizzards seem to be thestandard blizzards but the slushy I just got had the top quarter with chunky ice and then the rest was just liquid. I should?vegiven it back but My daughter was so excited to get it, she took a sip and said no thank you. Read more
I was lucky enough to be the last order on a Saturday night and I felt absolutely truly blessed. I was practically in tears from... jubilation - we had stopped there the night before and missed that crucial cutoff time and we're just hopping to make it in! -The food was amazing - everyone that was working that night was so kind and so awesome about letting us be that last order. Theservice here is unparalleled in my experience. I think everyone here deserves the biggest raise. DQ needs more places like this- easy 5 stars. Read more
5 stars need I say more? ????????one of my childhood favorites!! DQ! ????? and the staff are always courteous, professional and... helpful!! TY for excellent customer service and quality products! Read more
Posted store hours are not correct. Drove 45 minutes one evening only to arrive at 9:58 pm and have the working employee at the... time answer the drive thru at 10:01 just to tell us they were closed - and he seemed angry we were there. Also there were twocars behind us as well! The store times mentioned they are open until 11:00 pm (apparently only the drive-thru closes at 10:00).Regardless the employee refused to serve us. Read more