Reviews for Taco Bell in Carlisle, PA
They've been at this location for forever, now. They were closed for renovations, but other Yelpers reported it as permanently... close, so can't leave reviews on their original page. Given their prior reviews, the Ownership is probably happy enough to havebeen able to jettison those reviews. Wish I could say that things have improved with the renovations, but they decidedly havenot. Hopped into the drivethrough line a few minutes before 1600. There was one car sitting at the (cash) payment window(seriously: why have a window just for cash payments but have credit-card users pay AT the food delivery window???), me andanother car at the two, parallel order kiosks. I ordered two soft taco supreme meals - one with beans instead of ground beef theother with steak instead of ground beef - each with a water. On the menu, one showed up with the "Sup" tag while the other didnot. Asked the order-taker if both were actually Supremes. She assured me they were. Both were the same price, so I shrugged andmoved on. Went to the first window and, after waiting 10ish minutes for the car that was there to move on, get told by theperson there "this is the cash window"(???) ...ooookaaay. Takes a further ten minutes for the car ahead of me to get done payingfor and receiving her food. Get to the window, hand them my card. I say to my wife, "check the bag to make sure they made thecorrect meat substitutions". They eventually hand me my card back followed a minute later by our bag. Slow, but still far fasterthan the previous vehicle. I was momentarily happy that we'd gotten our food so quickly after such an extraordinarily long was(during not lunch or dinner rush - go figure). I pull up so next car can get complete their transactions and pause so wife caninspect the food order for correctness. She tells me the meats were correct, so I drive out of the lot. We're about a block awaywhen wife notes that the food was cold ...presumably because it had been waiting in a bag for 10 Read more
When I went last week. I had ordered through the app. It was my first time going there since it reopened. I got in the parking... lot, get out of my car, and start walking to the door. Before I got to the door, I can see inside about 10 other people standingthere in ordering area. I thought, "That's not a good sign". I walk in and some of the other customers notified me that it'sgonna be a long wait. About 40minutes for some of them. I had already ordered and paid for it. Also I didn't have anything tothat day so I had time. So I was gonna wait. While I was waiting, the one girl there was taking charge. I don't know if she wasa supervisor or like a bench pick. Either way she was doing the best she could. Same with the other employees there. I could seethey were trying with what they could. The problem they were having is that they were short staffed. When they closed thelocation down to rebuild it, all the staff left of course. I felt bad for the employees and I wasn't going to blame them. Istill don't blame them. They're short staffed. I think what's worse was that I heard her making phone calls to what soundedlike a manager. Not totally sure on that. That made me think. "It's two in the afternoon. Yet they don't have a manager onstaff. A manager should be here stepping in. They need help. Leadership should be here making an example." It's bad enough thatthere was maybe six people back there. Then, you add that there is no manager on staff. I over heard her saying that there wasfour managers on staff at the grand opening. Maybe there was something going on with them. I don't know. Point is though thatthere really should be at least one manager on shift with the rest of them. Especially now. I ended up waiting almost two hoursbefore I just left and went to McDonalds down the street. I didn't really care to ask for a refund at that point. I hope theyget the staff that they need and with the proper training. I also hope they get some management with an a Read more
Always double check!! I ordered 9 items they forgot 4.... Waiting is crazy orded my food at 5.53 recieved the order at 6.30 and... it wasnt complete. the Service is not really bad I would say the employees need more training. The setup for eat in Customers,drive-thru, delivery needs to go back to the drawing board.... handled separately and with more focus. Alot bugs in the systemthat need to be worked out. Read more
We LOVE this Taco Bell! The new look is so nice. My fiancée is so used to them putting dairy on his order (he is allergic to... dairy) so when the staff took the time to make sure his had no cheese, it was such a relief! Keep it up Read more
3 times since it's been opened. Over charged, missing items, wrong items. Do not go until staff is trained. We work from home... and an elderly family member stopped by to pick up lunch. (Already explained previous issues.) It was wrong - including food Ican't eat. Was told "no problem" come back in to fix it. She returned the following day. Explained the issue - they were verynice, but still the food was wrong and I could not eat it. Like this was on purpose. Might try again in a few months andre-review. Read more
Did a mobile order the food was fine but I was in the drive through for almost an hour I would have left if I could
Grand opening weekend. Wasn?t probably as they planned to be.. long wait times everywhere and new staff coming into the new... remodeled building getting a taste of working at a fast food restaurant. I was through the drive thru and had a mobile ordertoday 11/6. YES I waited 1.5 hours to get the order. Although one thing in heart is to understand these employees are stressed,new and trying their best to get the food out the window correctly in a timely manner. Trying to get the food served out to thepeople who dine in as well. The food was a 5/5 I could give more if there was an option! Keep doing what you?re flint TacoBell, you?ll get better!!! ?? ???????? Read more
Do not go here if you?re hungry. I?ve been waiting over 15 minutes for a simple taco. The staff do not look like they know what... they?re doing and they walk around in slow motion. When I checked with the manager about what were the sources of the delay shesaid it was Saturday so it?s busy. I think it?s a little bit more complicated Read more