Reviews for Donatos Pizza in Carmel, IN
The sweatshirt that an employee was wearing said it all. Read My Shirt - I Don't Care. My husband loves Donato's Pizza but... this location has gotten so bad. Not only are our orders often wrong (like tonight - had to go back to get our wings), theemployees are very rude and do not care. It has been like this for a year. We will now drive further to find another Donato's. Read more
Gave this place 3 chances and they blew it every time. First time, they forgot part of our order. We called them to try and get... it resolved but no one working seemed to be able to help. So they said they?d have the manager call. I never received acall. Second time, the food was 3 hours late and may well have been thrown in the snow it was so cold. Again, the manager wassupposed to call. Again, I never received a call back. Third time was on time, but both of our pizzas had clearly beendropped. Save your money and go somewhere else. Read more
Second time we have ordered from Donatos, pizza is good, but it would be nice if they showed up hot. For 35 bucks, it should be... hot. Not room temperature considering the store is less than 5 minutes away. Read more
Ordered "The Works" pizza. Pizza looked nothing like the picture. The toppings were very sparse. Looked more like a Dominos... pizza but cost twice as much. Expected more for a specialty pizza. There was also an odd aftertaste with the pizza. Service wasgood. Pizza bad. Read more
I would love to leave a good review, but I can't. The food is good, but they need to get things together for their rush. ... Ordered a pizza and wings at 6:50. I was quoted a delivery time of 7:59. At 8:25 I called to see where the order was. Thegirl that answered sounded like she had either just woken up, or was having trouble concentrating on anything besides breathing. I asked if the pizza had gone out yet or if we were still waiting on it to go in the oven. She told me that they were a driverdown and they just got hit with a rush. Ok, font care, just answer the question. She then asked what time I was quoted. Isaid 7:59. She said "Yep, its 20 minutes late. I'll tell the driver." Then hung up. How is she going to tell the driver whenshe never asked my name or order number? I called again at 8:50. A different person answered and said my order was walking outthe door right then. When my pizza arrived, the driver was great. Apologized for the delay. I looked at the receipt taped tothe box. The pizza and wings came out ov the oven at 7:04. I received my order at 9:05. My order was sitting on a shelf underheat lamps for almost 2 hours before anyone decided to bring it to me. I've worked service industry and specifically in pizza. I know how busy it can get and I understand people calling in. I have never had a customers order sitting around for two hours,and if it did happen, I didn't give them that good. I remade their order. I can't even give an honest review of the food,because by the time it got to me, the pizza was cold and soggy, the wings were leathery. Typically what happens to food whenleft under a headlamp got more than 20 minutes. Two hours is way too long to figure out where an order needs to go. Work onyour priorities and organization Read more
The Hot Chicken pizza at this location was not even close to the Georgetown location goodness. Missing the pickles & the ranch... drizzle was disappointing but then the limited amount of chicken was upsetting. Read more
I don't know why I keep coming to this location. I have never had any issues with any other Donatos. This time the pizza was... burnt on the outside and there was hardly any cheese on the pizza. The pizza here is ALWAYS burnt. You know when you turn theoven up too high and the outside cooks faster than the inside? That's exactly the pizza here all 3 times. Loooove thebreadsticks & cheese sauce though. Read more
Friendly staff. Gluten-free pizza! Lots of pepperoni. A solid, simple meal, reasonably priced.