Reviews for Puccini's Pizza Pasta-West Clay in Carmel, IN

This past Friday there were five of us dining in. When we were seated, there were only 4 tables (2 with 5 guests) and the other... two were tables of two . We gave the server our order ( 1 appetizer , 2 salads and 4 entrees). We received our appetizer andwaited 25 mins for our salad (after asking the server where it was ). We waited another 25 mins before asking where our food was, only to be told that they did not have it as an order in the kitchen and they were short staffed ( 2 pastas , 1 chicken entreeand 1 medium pizza). I would normally understand but 3 tables who arrived after we did ordered and had their food already. Theserver blamed it on the kitchen and the register as well as a man who did not even look up to talk to us blamed it on theserver. 45 mins and we had one appetizer and two salads . It is a sad day and the excuse to short staff wears thin when it doesnot explain why others who ordered pizza and pasta after you get it before you. None of the staff apologized or tried to make itright. Read more

I regularly order from this location at least several times a month, but my experience with the chef / manager has been... unacceptable tonight. I ordered a pasta dish with shrimp but when came home there was clearly no shrimp and when I called aboutit I was told that the shrimp was diced up and therefore I cannot see it. Well, this is not the first time have had this dish .After about 15 minutes of looking around the container I decided to take it to the restaurant. When I got there the manager orchef came up and looked at it and she agreed that she messed it up but I cannot get a refund because the new system they havewith much attitude. Simply the worst take out experience I have had in a long time. My sense is that she did not want to workthere and I walked away feeling that I had troubled he by ordering from there. What a disappointment. A person like that wouldhave been fired long ago by most organizations. At least I won?t be bothering her anymore . Read more

Terrible service! I received half my order, it was cold, and their response was to hang up the phone. When I called back,... they said it was out of their hands because I ordered on doordash, no manager was available, there was nothing they could do tocomplete my order, and hung up on me again. Will NEVER do business with them again. So disappointed, as I like to supportlocal businesses, and don't like to leave negative reviews. Read more

We love Puccinis. Consistently good food, service and staff are great! We normally do pick up and never have to wait.

I went to go pick up my order at the time they said it would be ready. When I arrived, they informed me they were busy and it... would just be 15 more minutes. After 20 minutes of waiting, I went to check on my order and they told me it would be over anhour before my food was ready! If they had been upfront at the beginning, I wouldn't have waited. As a door dasher, I know theyare always AT LEAST a half hour behind schedule. Not worth it. The one on the north side of town never has these problems. Read more

The rosemary cream chicken was perfect. You can taste the rosemary without being overpowering. Great Quattro Formaggio with meat... sauce. Hit the spot deliciously and price was very reasonable. Read more

I ordered takeout here and had a pretty terrible experience. The girl on the phone had trouble understanding my order even... though it was pretty straightforward. Then, upon pickup, they forgot an item in my order, which I only discovered after gettingback to my car and checking everything. What should?ve been 2-minutes turned into 30 minutes of waiting around because they gavemy item to someone else. I understand being busy on a Friday night, but I don?t think the food was worth coming back for anyway.I saw several others with long wait times for their food too. Read more

Everyone in our party ordered lasagna and we were not disappointed! Big portion with lots of cheese and great tasting sauce.... Comes with big dinner salad & basket of lightly toasted garlic bread. Looking forward to trying their other pasta dishes.Reasonably priced too! Read more