Reviews for Dunkin' in Carpentersville, IL
At around 5 PM today, we ordered 2 medium coffee w/ 3 cream, when we got it, it looked like he put too much cream since it... almost looks like milk. We tried to appreciate it but it was awful. I told staff that it had too much milk. When I got it again,it still looked too white and the taste was awful. We are regular customers and we really taste the big difference. Staff wasbusy chatting with their girlfriends. Coffee in the morning is way better. Read more
I?ve been to poor customer service Dublin?s and ones where they forget items in my order but not this one! Great customer... service, didn?t forget a thing, and got me out quick. I guess America does have a Dunkin they could depend on Read more
Got large ice coffee with no ice only filled cup 3/4 way I asked to fill it up all the way ,they refused and said the manager... said not to fill all the way if no ice so I paid full price and didn't get a full cup they are cheap , got ripped of will nevergo there again .. Read more
Young man who helped me and my family, Michael is his name. Such excellent customer service. Very professional and well spoken .... Thank You Michael ! Read more
I changed my review from 5 stars 9 momths ago to 1 today. They have been making bad coffee for the last few months. I got really... sick today from the coffee they served me. the two girls who work around 2 pm are serving bad drinks man I cant keep anythingdown. :/ 6-8-22 Read more
Needed some late night caffeine and drove out of my way for this 24h location. When I got to the window, the employee informed... me that the system was down so I'd have to pay cash and, of course, I had none. The lovely woman gave me my small black coffeeand chocolate frosted cake donut and insisted I didn't need to rummage around my car for loose change. All with a smile. Forgotto ask her for her name but, lady, you made my night. Read more
3pm went through ordered one large coffee. 4 cars total in line. Took 37 min to get to window. Then they messed order up. ... Reordered 1 large hot coffee. Literally waited almost 10 more min. Could have went home and made my own coffee in that amountof time. Doesn't seem they ever know what there doing. It's cheaper and faster at Starbucks. Read more
The drive through is busy in the morning, but the line goes by quick. I've never had any issue of my order being incorrect. The... staff has always been warm and charismatic with me. Read more