Reviews for Cracker Barrel Old Country Store in Caseyville, IL

Wife and I arrived around 1000am, we ordered our food 15 minutes after. We were given our coffee and water, but waiter did not... take our order. Clearly, because we needed more time. Although, he came shortly after, and took our order. He came aroundand stated our food will be ready shortly. Around 1030, we still did not get our food, and noticed that other table weregreeted respectfully and with happy faces... The worst thing happened. Our waiter came back and stated that they had paperissues in the back. Meanwhile, the person next to me received her food, and to go order, and another table (4 people) who sat20 minutes after, received there food, 1 hour and 15 minutes after our arrival. Finally, I called the manager and expressed mydisappointment... Totally dislike the service, and will never go back to this particular establishment, and or server... Read more

Good food and service. Q was our waiter. He was very attentive and polite. I tried the new cinnamon roll latte. It was... delicious. Read more

Always satisfied! ???? love the limited edition glitter drinks ???? ???? and of course blue berry syrup ????

It was an enjoyable place to eat. I had a Chef's salad that mighty big & tasty . Another in my group had the Hungry Man's... breakfast & the last of our group had fried chicken with white beans corn bread. Those two stated that their food was great aswell. All this at about 2:30 in the afternoon. Our waite staff was courteous & efficient. The area was clean. I recommend thisplace to rest and eat. Read more

Like any Cracker Barrel this location is always busy but so long as you don't have a large group you'll get seated pretty... quick. Honestly the only thing I can tell y'all about is their breakfast which is always amazing at this location. My favoriteis the sourdough french toast with their famous spiced apples. But the new item on the breakfast menu is strawberry cheesecakepancakes, which I couldn't help but try, and let me tell you they are absolutely amazing. Also, if you're a fan of the hashbrown casserole, they've turned it into fried bites that they cover with cheese and bacon crumbles and are utterly decadent.Stop in if you're in the area and check it out. Read more

Updated Review: Food was served hot, waiter was very friendly! They have a new menu with increased pricing. They also serve... alcohol. Always a good "home cooked meal." You can order breakfast any time of the day!! Read more

If it would let me I?d give no stars. The absolute worse service I?ve ever gotten in any state. Got seated right away(they were... not busy). Took the server 30 minutes to get our drink orders. Took another 20 minutes to get drinks. Then forgot to get one ofour parties order. We had 9 people( it?s a lot but not really) Never brought out cornbread after it was asked for twice. Foodwas over cooked. Refills on drinks was a no!!!! Asked for a manager and was compt for two meals. Really thanks so much. Butnot really. Only was handled after saying I was calling corporate! Which I?ll still do. Don?t stop here! Find another placeespecially if your thirsty! Read more

We came in behind a large crowd. No problem. Got seated and waited 30 minutes. No problem. People walk in 5 minutes after us... (seated behind us) and gets their orders taken first. NOT OK. Love Cracker Barrel, just not this location. Read more