Reviews for Dunkin' in Casselberry, FL
3 times at this location and thet can never take my order because the business doesn't have product. You are losing customers.... Losing money. Read more
There was only one employee working (male). I placed a Mobile order to pick up via drive thru. I pulled up & told the employee @... the speaker of my mobile order. I wasn't able to hear his response clearly, so I drove to the window. He was rude, stating Itold you to just drive around but you kept telling me you have a mobile order. He then handed me the coffee & slammed the windowin my face. My coffee was very cold, so I tried getting his attention by blowing my horn & saying sir, but he walked awayplaying with his cell phone. I kept blowing, but he was ignoring me. I then opened my car door & opened the drive thru window,to tell him about my cold coffee. He yelled @ me saying I am being recorded & he will call the police. I yelled back @ himsaying how unprofessional he is acting. He slammed the window again & locked it. I backed into a parking spot, called support,when the police arrived. The officer felt how cold my coffee was & agreed it was cold. This employee should not be arepresentation of Dunkin Donuts. I have NEVER received this kind of treatment from Dunkin, until today! He should be FIRED!! Read more
I placed an order this morning through the app to be picked up in the drive thru. When I got there the line was long so I... figured I'd just go inside, but the doors were locked. I waited about 15 minutes in the line. There was only one person working,which explained the wait. She was very nice, but she only gave me 11 of the 12 donuts I ordered. Do better Dunkin, you clearlyaren't paying people enough if you can't fully staff your restaurant. I only had a card on me, if I'd had any cash I would haveleft her a tip for running everything alone. Read more
I went here as my last still during my long trip to work by bus & on foot. When I finally got there it turns out the inside was... closed & only drive thru orders were being taken. I was very hungry & thinking about what to get all through my 2-hour commute,so I said you know what I'm just going to get in line on foot after the next car. Most places will not allow anyone to come tothe window on foot, but this place did & she was very polite. She took my order & served me a hot sandwich with kindness. Read more
This is a hit or miss location. Every time I order here the drinks taste different. I got an iced vanilla latte that just tasted... like cold sugary milk and no coffee. I?d rather go to Starbucks now. Read more
Discovered the doors locked and only the drive through open at this location, so my granddaughter was disappointed at not being... able to peruse the shelves of donuts to make her selection. The donuts were very fresh and my coffee cake muffin was delicioslymoist. Read more
I distanced myself from dunkin, after the drought I came to this store ...I've tried twice so far. Both experiences have been... GREAT. The Wraps are good and the coffee is on point. Bacon, egg, and cheese wraps were not burnt & the cheese was nicelymelted, NO floppy bacon. Rather pleasant. I had gotten one wrap on my first visit, but the killer sometimes, is when you ordertwo. one is better cooked than the other.... so my second time, I bought 2. Very satisfied! Read more
Ordered twice, and they continue to have multiple missing items. If I could give 0 stars, I would.