Reviews for Wingstop in Castaic, CA
The food was cold and the wings were swimming in way too much sauce at sauce. Overall, just not a good experience
I was craving chicken wings so naturally I went online and ordered Wingstop. Big mistake? I was originally quoted 16-21 minutes... from when I ordered to my order being completed. I arrived about 25 minutes after I placed my order and my order was not ready.No big deal sometimes the orders take slightly longer. After about 15 minutes of standing inside the establishment and not beinggreeted or talked to by an employee. I asked when my order would be ready as it had already been 40 minutes. The employee toldme it would be 5 or so minutes until my order was ready, which I said was no big deal. 25 minutes later they called my order! Iwill not be ordering from this establishment ever again! These employees need a fire lit under them to get them moving anyfaster than a snails pace. Read more
This is now the second time that this wing stop gave me the wrong order. So disappointed I waited 35 min to be given the wrong... bag yet again, and found out when we got home. No one answered the phone so I had to drive all the way back and then get myfood that had been ready while I was there. Decent wings, but wow the worst service. Read more
Save your money. The kids working there didn?t want to take our order and were trying to convince us to order online... instead..waited about 45 minutes to get our food and there?s hair in it lmao not cool. We?d like a refund. Read more
Horrible location. Nothing but teenagers ?working? there and doing nothing but cutting up and playing the entire time while in... the restaurant waiting to place and receive order. Walked in and table full of employees jump up from table where they were allsitting not working and run to the back of the kitchen laughing as we walked thru the doors. Waited five minutes before one ofthem came back to the front still laughing and took our order very rudely and could tell he didn?t want to be there. Whilewaiting for food I observed these same young boys not using gloves or hairnets while preparing food while actively rubbing theirhands all over their clothes while continuing to handle our food. Disgusting and no food handling protocols being abided by byentire staff. Manager nowhere in sight, just a bunch of kids who clearly don?t take their job seriously. Restaurant overalldisgustingly dirty. French fries were clearly double fried to try and make them appear fresh which made them even more burnt andinedible. Ended up throwing food away after taking one bite after returning home, which my appetite was gone after thehorrendous experience at this location. Like another reviewer stated I refused to even feed my dog what I hadn?t eaten. Waste oftime and money and will never return to this location until much needed changes are made. I love Wingstop but this locationcontinues to disappoint. Will not be returning and will advise others to do the same. Save your money and go elsewhere. I leftfeedback on the corporate site page and hope they take these reviews seriously. I?m clearly not the only one who has had anawful experience at this location. I feel sorry for the franchisee of this location because at this rate the doors will beclosing soon for good if something major doesn?t happen to turn it around. Read more
This was my first ever visit to any wingstop restaurant and ewwwwwwww? where do I even start? Every surface in the entire place... was crusty or sticky. It looked like the place hadn?t been cleaned in months! Even the bottles of hand sanitizer were filthy.Every seat and table had been taped off with yellow crime scene tape so there was not a single place to sit down. Also there wasa table with a chair stacked on top blocking the hallway leading to the restrooms with a sign saying that the facilities wereclosed for guests due to covid. The unfriendly staff of consisting of nothing but teenagers who don?t care at all about customerservice didn?t offer any help when I informed them it was my first time dining there and had questions about the menu. Then mykid and I were made to stand there, with our feet stuck to the floor for 21 minutes as the smell in the air kept gettingprogressively more foul. The wings even made my car smell weird on the drive home. I took one look at them and threw themdirectly in the trash. I didn?t even feel safe feeding the chicken to my dog. What a waste of $20 and 20 minutes!! Awful on somany levels!! Read more
Horrible service and business practices. I walked in at 11:50pm. after a long, tiring shift at the hospital. They wouldn?t serve... me any real food, said they could only serve fries because the boneless fryer gets cleaned at 11:50 and the bone-in chickenfryer gets cleaned at 11:45. I get it to some extent, you wanna leave early, get off work and relax or do whatever, but thatshould only happen when it?s slow or you have no customers. Like why have a closing time that says 12? Plus he told me that ifthey didn?t close down the fryers ?till 12 they would be there until 2:30am. Really? That 10 minute difference is really gonnaadd 2 1/2 hours to your clean up? Get outta here. Really disappointing because last week at similar situation happened due tothe time I get off work, but that time the guy taking my order and cooking the food could not have been any cooler and wastotally understanding about me coming in closer to closing time, due to working at a hospital, which you can imagine is kind ofhectic and crazy right about now. I won?t be giving my business to this location again and will warn my friends and family notto either. Read more
This location was very clean. Although it was small it was inviting and comfortable. I only saw one person working and though... she had a few orders to fill, she was courteous and accommodating to my additional requests and questions. Read more