Reviews for Domino's Pizza in Castle Rock, CO
Firstly, my order was refunded. So they made it right as they could. And I hate doing that but this was bad. On a Wednesday... night, I placed my order at 5:50pm. My order was not started until 6:45pm (insider fault), and not delivered until almost 7:30pm(driver fault when I live 500ft from the store). When I recieved my order, the pizza box was crushed so there was cardboard inmy pizza, the sandwich was cut with a pizza knife as there was pepperoni in my Philly sandwich, and to top it off, everythingwas not even warm. When I called to inform them of their blunder, the first person was friendly and gave me a reasonableexplanation, the manager Lacey, argued with me that the driver literally loaded the pizza in his car and delivered it. There wasa 30 min drive window between when he left the store and when the food hit my doorstep. Whoever owns this franchise needs tocome in and do some proper food handling and customer service skills. All basic when working in food. Read more
Handy location for pizza delivery in Castle Pines. Consistent Domino?s pizzas. Sometimes this location can get very backed up... due to staffing shortages and high order demand. Be prepared on weekends by ordering a bit before 5:00pm. Read more
We've been ordering from this location for years and have only ever received excellent service and quality food. Andrew (bearded... guy shift lead - just in case there not more than one) is by far and away the best employee here. He's personable andprofessional and has a work ethic that is hard to find these days. Glad to have him at this store, y'all appreciate this kid!He's a model example for the newbies in the industry. Read more
Called to ask what was the situation on our order. It had been an HR. Was told two more hrs. Then the employee proceeded to... cuss me out when I expressed my displeasure w the timing of our order. Real classy. Nice way to treat customers. Read more
This place seems to have a long way to go before it can keep its doors open for the public. They got our second order wrong in a... row tonight, after similar mishap just a few days ago. Two of the three pizza we ordered were burnt! Toppings were all wrong.The manager tonight was not very friendly to feedbacks either. Gave us a lot of excuses for their mistakes, but offered norefund or replacement. Just a consolation (is it really?) that he will put a note there so our next order will have a free pizza?if we ask for it.? I know for a pizza place it is not fair to expect the manager and staff all trained in non-discriminatorybehavior and proper customer service. But again, isn?t it 2022 and is it not in Colorado. May be this is by design when themanager Andrew said ?you are welcome to go to another place? ! Read more
Got everything (wrong size, toppings and burnt pizza) wrong with the order the third time!! Rude manager Andrew retorted with... excuses and offered one pizza if I ask next time for the 3 they ruined! Usage like ?your kind? and you people very much hints aracist, if not discriminatory attitude. So if you are a person of color or minority I wouldn?t recommend this pizza place forgeneral and safety reasons. Read more
Very rude manager. They burnt our pizza at first and offered free reorder. When we placed free re-order, they made a wrong pizza... (meat toppings). Noticed it right in store and told them this isn?t what we ordered (we are vegetarians and have never orderedmeat). They didn?t even care to make our order and started to blame us by lying that free re-order offer is already used (coupledays ago - we went to store after a week). Worst customer service ever - NEVER GOING BACK TO THIS STORE. Read more
We've ordered from this Domino's Pizza location quite a few times and have had great pizza/food and service! Yes, there are... times where the wait times are very long. But it shouldn't come as a surprise to anyone who's ordered food in the past 2 1/2+years in this area since covid struck. Friday and Saturday nights (Sundays during football season, too) are going to be busy.Plan accordingly. 5 stars. Read more