Reviews for McDonald's in Castroville, TX
Order the $3 bundle with the double cheeseburger and fries. Older lady in the window had me wait an extra couple of minutes for... her to pull some new fresh fries. I thought that was pretty cool. Kind of saddened me that she was there working at McDonald'sat her age but she's grinding. Reminded me of my grandmother. Extra kudos to her whoever she was... Read more
I stopped in to this McDonald's in Castroville, Texas and was pleasantly surprised. I ordered an egg McMuffin with hash browns.... The food came out quick and hot and the service was great. I'll definitely stop in again next time I pass through here. Read more
I dont know why I keep giving this place a chance. Once again they are incapable of getting an order correct. Missing a... sandwich and both drinks for the kids meals. Even ordered from inside this time, specifically said it was to go and next thingyou know the person who took my order brought a tray out with the food they didn't take any order after mine. So done with this location. Read more
UPDATE I contacted McD Corp & received call from District Mbr explained my exp in Castroville vs Hondo she was very polite &... professional. Asked me to give Castroville another chance after she addressed it. We went today assistant manager assistedcashier with my order something changes I was served quickly & my order less than 5 minutes! It was a good exp.. Worstexperience in service. I went to the counter to place my order. I was the only person in dining area waiting on an order. I hadalready waited 22 minute then nnoticed they were servicing the drive thru even cars which I observed went thru drive thru whileI was waiting were served. When I asked why my order was still in a queue yet others who drove in while I was waiting near thecounter had been served cashier & manager (Louis or Lou) said well we are short what can I say! Yet 3 people were working drivethru 2 cooks & 2 managers yet they could not service one dine in customer! I went to Hondo Tx 15 minutes away excellent serviceI ordered from the counter & didn't have to compete against drive thru & they were more busy my order was 5 minutes!!!! Hondocould win marathons against Castroville! Maria store manager for Hondo takes care of her customers! Luis in Castroville & hiscashier need to go to training! I would have had to wait at least 35 minutes! For same order in Hondo 5 minutes & it was obviousCastroville manager use to complaints & do not care , but someone needs to remind them the dine in area open for service theygot lazy with the drive thru only think it takes 5 people to run a drive thru! Don't waste your time going to Castroville evenCEO would be ashamed with their poor service! Read more
This store in Particular isn't doing well at all, the management is careless, unprofessional, and without a doubt terrible to... it's customers and employees, and should immediately be evaluated for their entire work performance and especially notableHealth Code Violation, The McDonald's store owner for obvious reason within the past year due to no effort of action or even totake initiative to take action in a professional manner or as a "So called Owner" who is obviously a joke to the people ofCastroville, within the past year even when known of the issues, from terrible service, erratic work environment, and evenharassment between employees and toward the customers. It just goes to show that store in particular is an absolute joke of astore from the owner to the actual employees and is disrespecting McDonald's Name which is a well known business successfulbusiness but obviously doesn't care since their has NOT been and most likely will not take action within a small town. placejust needs to go tbh Read more
Sunday May 29th. 2022 2:45PM . They had no coffee and no ice cream. The young man , sounded like he didn?t care. We were... expecting to get the customer service that McDonalds is known for but total opposite. Hope your the owner reads and understandwhat his or her employees and management are providing. Read more
Lazy lazy is all I can say about this one want open tables cause to lazy to clean them. Also order a special order and they act... like you never said anything even when the receipt shows your order exactly how you wanted and order. 05/03/2022 night crew (theones that put together the burgers) absolutely need to be fired. They don't care and it 100% shows Read more
You'll hear the manger talk smack loudly in the back on how picky customers are with their food. SMH. Look lady, if you are not... happy with your job, leave!! Not all jobs are perfect but the least you can do is stop being so rude all the time. Read more