Reviews for McDonald's in Cazenovia, NY
A family member and myself had stopped at this location on our way to a destination a few hours away from home. The drive thru... line was extremely long and hadn't moved in 5 minutes so we decided to go inside to order. My family member stepped up to thecounter as I proceeded to the restroom. When I returned, there were two more people standing in line behind my family member(who was still at the counter). I could see one staff member talking with an online-order customer and it was clear that theirorder was wrong. 5+ minutes later the other customer received their correct order. We all continued to stand in line....I askedmy family member if they were waiting for our order....they said they hadn't even been helped yet. We all stood there foranother 5+ minutes. No one came to the counter. The staff member we had seen before seemed to have disappeared, not to be heardfrom again. Those of us in line decided to leave and go elsewhere....4 of us. I understand that all businesses are low onstaff....but the staff member did not once to say "we'll be with you in just a moment" or "thank you for your patience". Not aword. The customer is not always right but it should always be good practice to interact with your customers. Read more
The place was the dirtiest McDonald's that I've ever been. The rest rooms made us cringe. The vent above the order station were... caked with black dust. You cant blame that on the night crew. Under-staffing made for an awkwardly long wait despite being theonly ones in the place. Finally you guessed it, they got the order wrong. Read more
As fast food goes, you know what you are getting. Consistent taste and quality as the next one. Went through the drive thru, and... the service was rapid and correct. Read more
Ever since this place got rebuilt it has been nothing but upsetting. Hours of business is always wrong. Mostly rude staff. Order... is almost always messed up and takes 30 minutes to get your food. The only reason this place gets business is because it costsan arm and a leg to eat anywhere around here Read more
We have ordered quarter pounders from this location and twice now been given standard size mcdouble patties. They still charged... the premium quarter pounder price but are too lazy to actually cook them and instead think we won't notice the smaller sizehamburger patties. Read more
Waited in the drive thru for over 20 min. Got to the window to pay, employee answered her cell phone and walked away. Drove to... second window, asked to pay there. Was handed drinks, then instructed to pull around agai to wait for food. Stillwaiting... Worst McDonald's I have experience bu far. Read more
Dining room was absolutely disgusting. Dusts, dead bugs and cobwebs on windowsills. Splatters and grease on the walls. ... Multiple tables had not been wiped recently. Food and food wrapping on the floor. Food was brought cold. This was our 3rdvisit in last 2 months and unfortunately the conditions were the same on each visit. Read more
This will be the last time I ever spend money there. The building is new, but filthy. It took 15 plus minutes to get 2 meals.... And longer the last time I stopped with my mother. 30 minutes!! Everyone waiting were very mad and annoyed at how the staffdidn't seem to care that there was such a long wait. I understand short staffing..I work in Healthcare, but this McDonalds hasnever been fast! My husband worked in Caz for years and said that he could get lunch faster at the Caz bowling alley!! The foodboth times I went was not even warm, it was stone cold!! The poor elderly couple in front of us had waited 15 minutes or so for1 sandwich and 2 coffee's! Unfriendly staff and they seemed very disorganized. Nor did they care there was a line of peoplewaiting. It did not make them move any faster nor did they apologize for the wait. Very poor service. This place need bettermanagement.. Read more