Reviews for Dunkin' in Champaign, IL
Andy did great as a cashier, he was super patient and kind as I was ordering. We need more workers like this!
Sam is the best cashier. She personally handed me my coffee and food with a gorgeous smile. Thank you sam. We need more people... like you Read more
The quality of the coffee you get depends on the mood of the workers on that day. I once got one of the best lattes I've had,... but last week I got literal iced milk. Read more
I just got a matcha from this location and barely any of the matcha powder was even mixed into the drink. i was one of 2... customers so the excuse that they?re busy doesn?t cut it. if i?m paying $6 for a drink that?s just milk and powder, i expect itto be done a little better. i?ve included a picture of how it looked AFTER stirring for a while Read more
I had purchased a gift card earlier in the day and after leaving the store i noticed that it had a holiday symbol for a... religious holiday that the gift card recipient does not celebrate. No worries, I went back and asked if the balance could betransferred to a different card without a religious holiday symbol. Unfortunately, they only had holiday themed cards at thetime, which again, no worries, I?d be happy for one with a symbol for a holiday that the recipient does celebrate. The girl atthe register asked one of her superiors if the transfer was possible and she was told that it was not possible. However, thisgirl at the register was extremely friendly, had fantastic customer service skills, and continued to try and find a way totransfer the balance. She had not been trained to do this on the register yet, and she was calm and nice and she ended upfiguring it out on the fly. Throughout it all she was extremely cheerful and friendly. I wish I took her name so she could getcredit for her great work, but she was working the register at this Green St. location at 10:40am and 11:00am on 10/12/2021 Read more
I saw a little mosquito on a donut, so that was disgusting. I ask the guy on front desk and he said it was his friend and it was... ok for it to be around the donuts. Read more
Very bad experience at this location. I went in to buy the new pumpkin spice latte. When I enter this location it was one worker... helping people through the drive up window. The one other lady was on the phone laughing and talking loud. No greeting when Ienter restaurant. Another customer come in and we are just waiting to be helped. The worker on the phone went to the other sideof the store and continued talking and laughing on the phone. When she was finished with her phone call she attempted to take myorder but could not understand English very well. That?s totally fine I understand. Another worker come in the restaurantattempted to ask me what I needed. I asked him about the pumpkin spice latte. He went to fix ice cream so I thought he waswaiting on someone else. When he was done he said is this all you order. I said I never order ice cream I am trying to ordercoffee. He said you asked for Jamocha almond fudge. At this point I am totally done because he did not understand what I wasordering and made ice cream. He was upset when I told him I only wanted coffee. I was exhausted at this time trying to makethem understand. I usually go to this restaurant and order coffee every other day. I never encountered this with the workers inthe morning. Very bad experience. Read more
They burn the sandwiches. I?d give zero stars if possible. The problem doesn?t seem to happen when the college students are... working there. Read more