Reviews for Jet's Pizza in Champaign, IL
Would give zero stars if possible. I called the Jet?s Pizza on Neil St. in Champaign because the order I had placed online and... scheduled for a 12:00pm delivery was over 20 minutes late, again. Even though a Jets Pizza delivery had just been dropped offwhere I work around 12:15pm, but not my single slice of pepperoni and 20oz Pepsi. When I called I spoke with a woman namedCasey who said she was the manager. I tried to explain the situation to her but she constantly would speak over me not allowingme to talk or hardly get a word in at all. Then she would tell me she didn?t understand what I was trying to tell her. I said?That?s because you are not listening to me and keep talking over me.? I tried to tell her the problem again but she againconsistently spoke over me and absolutely refused to listed to me. When I told her again that she isn?t listening to me andkeeps talking over me she became very rude, uncooperative, and kept trying brushed me off saying she had to get off the phoneand call her driver to find out where my delivery was. I finally requested that she just cancel the order instead to which sheagreed, and promptly hung up the phone. (I have since discovered that while she agreed to cancel my order, she never actuallydid.) This has occurred more times than I can count resulting in me not even ordering from Jets anymore. However I thought withthe store reopening less than a mile away maybe things would be different so, giving them the benefit of the doubt, Ireluctantly tried again. Jets staff members exhibit exactly what NOT to do in a customer service industry. They are rude,unhelpful to customers, and constantly make excuses for their poor behavior and untimely deliveries. They take noresponsibility for their actions and blame the customer for their mistakes and short comings. If I were the owner I would behorrified at what passes for customer services in this store. Clearly I made a mistake thinking that it might be possible f Read more
Jets pizza has excellent service manynpeople in the area enjoy the unique crust.
Good service and hot fresh pizza! What more could i ask for from Detroit deep dish
I ordered online and was given an estimated arrival time. 1 hour after the given time my food had not arrived. Their phones were... turned off and no responce to my emails. I found my food the next morning on the ground next to the parking lot. I had given aphone number, exact address and apartment number so I am not sure why my food was left out by the lot. I can't get in touch tohave my ticket refunded. Very poorly handled situation. Read more
Absolutely loved it ... Had the spinach and feta jets bread with garlic butter dipping sauce and a chicken parmesan pizza with... the garlic crust Read more
They have earned an upgrade in rating from me! Before, I ordered online for pickup. I got there right when my confirmation... email said it would be ready. When I got there, they said my pizza was in the oven, but I had to wait twenty minutes longer.Other people came and got their pizza (with higher order numbers) while I waited. Now, since then, we've ordered more times.The wait time for delivery has come way down in the last few months, so we haven't felt the need to try to pickup instead. Thefood is always good, which is why I gave them a 2 instead of a 1 originally. Continued consistency in quality and service, andI'll give them their fifth star and remove negative comments above. Read more
As a UofI alumnus, I am glad to see that this pizza spot is still open. I've been staying in Champaign for the past 3 days and... had to get a slice of pizza from here. The cheese slice is delicious: tasty and perfectly crispy. I missed it so much. Read more
If it wasn't for the hard work of Sarah and Will this place would struggle. I love the pizza and other food. I just would not... recommend working here unless it's a short time, it's a textbook dead end job with a bunch of coworkers who will mistreat you. Read more