Reviews for Steak 'n Shake in Champaign, IL
The two guys working the drive through window were so funny and made my night. The burgers I got smelled so good and were hot... and fresh. This is definitely my favorite Steak n Shake in the Champaign-Urbana area Read more
Times have definitely changed Steak and shake, walk in, no registers, no waitress, all self serve kiosk, self serve drinks,... maybe 4 people working. Just nor the same. Read more
Had such a positive experience with a friendly restaurant team at this Steak n Shake. After completing our order I got our... drinks. Bumped into a booth and sent my drink flying onto the floor. Asked for a mop to clean things up and the team member atthe grill insisted that he help. It also made me notice how incredibly clean the inside of the restaurant is. The kiosk orderingsystem is efficient and the reduced staff is doing a wonderful job managing a high volume of orders. The food was great and wehad plenty of space to take care of our 3 kids and enjoy our lunch. Thanks for your kindness and service! Read more
I would star it less today. The food was not as good as it used to be, neither were the shakes. You order on a kiosk, walk to... the counter to get your food and then they want to know if you want to leave a tip?! Nope. And it was very expensive The chilli5 way was still excellent..probably won't visit again any time soon. Read more
Ordered on a kiosk, not difficult, you can get all the extras you want per price which is great, but way, way, way slower than a... human being. Don't care for it. I do understand that no one wants to work these days, especially with covid. Got our foodrather quickly for noon time. Drive thru slammed full. Food was very good and very hot! Single combo with cheese fries for her,double with cheese, +lettuce, mayo with drink for $19.89 The one size drink cup at the self serve soda machine is 20oz withoutice. It costs $2.49. I recommend you skip this and go to McDonald's and get the $1.00 for 32oz with lite ice. Read more
Very slow. Forgot our order in the drive through. Forgot that they had already charged us. Our two shakes were good, but had... probably a 10 minute wait in the drive up. Read more
They now have stations where you can self serve to order your food on screens, then wait to be called when your food is ready.... One of our orders came out wrong, but the manager was quick to fix the problem. All in all happy with our visit. Took out onestar coz the toilet is not so clean and smelled unpleasant. Read more
If you're being served by an older guy that frequently interrupts you while placing a simple order, I recommend canceling your... order and leaving. He will 100% screw up your order, it will cost you extra, and he is too incompetent to propose a solutionthat will not leave you a few dollars extra out of pocket. Read more