Reviews for Subway in Charles City, IA
The 2 girls working on Saturday were kind helpful and efficient. Great job
Nicest people every and is very nice and clean
Made a really greT sandwich,and a clean store.
Just wanted to compliment one of the workers at this location, Liz! She is so sweet everytime I come in and tonight was very... efficient all while helping out a new coworker learn along the way. Thank you, Liz. You rock! :) Read more
Last night was the worse case of customer service ever! 3 girls working..the first 2 were great the cashier was awful. Rude. I... had a few coupons if buy a sub you'd get free chips or drink or a cookie. Katie was her name snatched them out of my hands thenthrew 1 back n said she could only use 2 of them one per footlong id baught 3 all of my coupons should have worked. Then I askedfor my cookies id ordered very rudely said uh no ill keep them they are going in the other bag..I was snunned by such awfulcustomer service awful. My grandson is 7 and he cried as he assumed he was getting the free small drink he even said how rudethe girl was I had to apologize to him. If you hate your job so much and it very much showed last night, why are you in Customerservice. My son never says anything of anyone's service he sure did last night. I don't know if it's the young girls or secondshift but I or we were just snunned with katie and her non professional behavior. We weren't rude to her. Makes our business feel non important. Very disappointed maybe the management team should check in with the girls or 2nd shift..fyi one night wewere told no bread but the girls were happy to be closing early no signs no nothing waited took our order and then said nobread smh!! Plus the bread was burned!! And very rubbery couldn't eat the other half of the sub just the vegetables and little tiny amount of meat with a fork. Maybe I just need to call to see who is working and that's not fair to me for being a payingcustomer. I've never had any issues with subway til last night. It's always clean good service and nice customer servicefriendly. Very disappointed last night!!!I'm not trying to discourage anyone to not go to subway, it's just my experience lastnight, it'll be a while before I mite go back, one person will make the whole shift and crew and management team look bad, forthis it's sad. I don't usually post bad reviews but this girl needs a reality check on customer Read more
We went there tonight to get some food for my family. Everything was good except our protein bowl. We asked for light lettuce... and spinach and it ended up being only half full and like no lettuce or spinach at all. Not even worth the price of what it is.UNBELIEVABLE! Read more
Overall I have always been pleased with the quality of the food and restaurant. My one big issue, which has occurred 3 times... now, is the way online orders are handled. Specifically when I am an in house customer with my family, my order has begun, andsuddenly I'm told to wait (with my excited kids wanting their food) while an online order takes precedence right in the middleof my order. While it generally gets done fairly fast, I find it rather rude and pretty much just tells me my business is lessimportant. Online customers place their order knowing it will take a few minutes, so why does taking 2 minutes to finish theorder I'm already placing get pushed aside? Definitely don't feel like a valued customer. Read more
It's a subway with good food. ???? that is all I can really say