Reviews for McDonald's in Charleston, SC
I don't know what changed but whatever happened don't change it because now the drive through line moves way faster. Food is hot... and ready by the time you get to the window. Awesome job guys. It's been like this lately and I really enjoy the change. Inormally go late evening and they use to be slow but now they've been faster than chick fa la. Read more
The absolute WORST RESTAURANT EVER!!!! I placed a mobile order waited over 20 minutes and they said they brought it to me and... never did. When I walked in to check on it James(I think is his name) proceeded to argue with me about it even though I clearlywas able to show I place my order on the app at 12:18 and I did not receive it until 12:45 after I was wanting either my moneyback or the food that now has to be thrown away as I only have a 30 minute lunch. I will NEVER be back DO BETTER MCDONALDS THISIS EXTREMELY UNPROFESSIONAL AND UNACCEPTABLE Read more
The order taker lacked listening skills. She overcharged me because of her lack of awareneness. The manager was sweeping the... floor, and he paused to get food without washing his hands. These employees need training, because I do not remember McDonald'sas a place with poor cleanliness and less than mediocre service. Read more
I went up there around 3pm and the doors were locked! Only the drive through was open! If you cannot keep your doors open for... customers I cannot/ refuse your drive through! Between workers who refuse to work and restaurants who rather customers not walkinside this message is for you! I'm enjoying a fine meal 1/2 mile away inside! Read more
We went to McDonald's today. The drive thru line wrapped around the building. My husband had had chemo so rather than waiting... for a very long time in the drive thru lane, I thought I would just run in and place a to-go order. I went in and found a womanvery upset that she could not order at the counter, only the kiosks. One was broken and two were taken up by two sweet old soulswho could not figure out how to use the kiosks. They refused to serve the woman in front of me, and then they refused to serveme. As I was leaving a gentleman said that he had ordered at the kiosk and it still took them three times to get his ordercorrect. Needless to say, I left, drove over to Cook Out, waited for the two cars ahead of me to place and receive their orders.I got exactly what I ordered and as we were leaving, we saw that only a few cars had moved in the drive thru line at McDonald's.We are now happy customers of Cook Out. I highly recommend Cook Out. Read more
Slow. A couple of years ago a young man named William worked the 1st drive thru window & took orders. You could understand him... perfectly & he kept that line moving. Now it is super slow & you have to check your bag before you pull off. Read more
Coming from a professional, this was one of the worst examples of night shift management. This location surprisingly had an... abundance of staff rarely seem in the industry these days, however the vast majority of the employees were doing nothing. Manyof them were making personal meals, walking around the lobby, engaging in horseplay, or in conversations. The manager on dutywas completely clueless, powerless, lackadaisical, and had no vocal presence whatsoever. I waited for nineteen minutes on a tenpiece nugget, large fry, and large coke. The worst part was hearing multiple overhead timers going off in unison, knowing for afact my food was already cooked and now overcooked while all the chaos unfolding meant no one pulling, portioning, or expeditingany food. I never got my order because by this time my ride arrived and I was unable to wait on the food any longer. Absolutelybotched, unprofessional, and embarrassing shift. No employees washed hands either after eating, going outside, or putting theirhands on each other. Expecting someone to contact me immediately. Read more
Horrible. I have worked in food and bev so I tried to be understanding. Waited 15 min to order, pulled up to the first window,... tall guy with twists and braces just looks at me, doesn?t even tell me my total and doesn?t give me a receipt. Pull up to thenext window and wait for another 15 minutes, didn?t get my drinks because they were out, asked what took so long since I?ve beenwaiting 30 min total, asked if I could get some sort of compensation and instead of working with me, the short, heavy set ladywith long braids, some red, claims to be the supervisor, said ?well if you want you can come back here and work since I onlyhave 3 people and our computers and machines are down?. A supervisor wouldn?t have responded that way. Didn?t get my drinks, noheads up that there would be a long wait after I already paid, no sauces, no compensation. She refused to give us her name afterI got home and called. Read more