Reviews for Panera Bread in Charleston, WV
This is one of the worst Panera Bread locations I have ever been to. They have slow service and have been shut down a number of... times when they should have been open. Most recently, we took a gift card with over a $40 balance. They told me that the giftcard was inactive and we're unable to process it. I asked them to try it again and they did, they were also able to see thatthere was a balance on the card. They said that they could not help me with it and I had to leave without my daughter's food. Very poor customer service. Update: I was told that I would be given a call by the store manager as he does not work weekends. No one has called me from the store. I will reach out this week, but again poor customer service starts with the management. And so far this helps to prove my point that this location has poor customer service. Read more
Great selection of items super fast service in most locations their pastries are amazing along with their soups and sandwiches
Every time I get delivery it?s always messed up. I?ve ordered three times in the passed 7 months, today they forgot half my... order and in the past few orders they?ve given me the wrong soup. Clearly don?t check before they send out their deliveries. Read more
A wonderful place; a great place to relax by yourself or company over freshly prepared food and taste delightful bread. Panera... coffee is one of the best coffee one can buy. Read more
It took at least 25 minutes to get two sandwiches (one of which had hair on it). Asked to check on our order and the girl said... she didn?t know because it was her second day. I understand that but people should be helping new employees and try to speed upthe ones that move in slow motion. Also the trash area was not clean at all?dried food all over it, & did not get a receipt. Read more
My daughter and I love to go to Panera Bread. I got really hooked on them while we lived in Nashville, so when given the... chance..I stop. We went for lunch today to enjoy some Soup and Smoothies. She opted for the Cheddar Broccoli Soup and I wentwith the French Onion and we both got the Green Smoothies for the extra Protein. I love the Panera App also because I can getPoints that will reward me with free food and discounts. The store was clean, the staff friendly and I will definitely go backagain!!! Read more
DoorDasher was delightful but Panera obviously didnt check the order since there isnt a signature of any kind on their receipt. ... No silverware for the salad AND NO LARGE PEPSI. The dasher offered me a water after I asked if they had sent a pepsi. On thesalad there were 3 olives and they must have been trying to make the lettuce last or they dont know how to cut the lettuce,since there seemed to be an awful lot of the big spine pieces. Read more
Customer service is terrible, the general manager Probably should be retrained. Not to mention the worst Paneras I?ve ever been... to and I?ve been getting lunches for hospitals and doctors now for 10+ years. Read more