Reviews for Chick-fil-A in Charlotte, NC
The service that my family and I experienced at this Chick-Fil-A was very disappointing. Parts of our meal were missing and when... we went to tell an employee we were ignored and not recognized. One of our chicken nuggets only had one actual chicken nuggetand the rest was just fried breading scraps. When we asked an employee for a replacement because it was not acceptable he arguedand said that it did not need to be fixed. Finally, he decided to replace the chicken nuggets but hen made smart remarks in thekitchen about our request. Overall we felt so disrespected. This type of service is unacceptable and very disappointingespecially for Chick-Fil-A. There was also a large hair ball laying in front of the entrance to the kitchen (photo attachedbelow). I am very dissatisfied about our experience and this restaurant. We will not be returning to this location. Read more
Service was mediocre. Food good, but open the indoor playground. I mean after all, you let the kids run around inside the... restaurant where there is germs but not let them play in the indoor playground? our son was so disappointed that we could notplay inside. So we took our food to go instead and then when we got to the outdoor playground nearby, they forgot our saladdressing. A salad without salad dressing is pretty mediocre at best. Read more
I've tried and tried, but I can no longer deal with the Rivergate location. I'm not sure of what changed and when, but they have... been NOTORIOUS for messing up my orders. On at least 2 occasions, I've ordered a grilled chicken sandwich on the gluten free bunand they literally did not give me chicken fillet!. The bun is always packaged separately and the grilled chicken along with thesandwich toppings are packaged in a separate bowl. All the toppings are there, but there's NO CHICKEN! Most recently we ordered2 breakfast bowls with the grilled fillets and this is what I got ???? I've made complaints and was rewarded for the bad orders,but they still get it wrong! It's not even worth it at this point - I'm happy to hear that some of you have had a much morepleasant experience ???? Read more
So my chicken biscuit got left out of my drive thru order. Didn't notice till I got home so I drove back and explained what... happened and got one. This is the garbage I was given. There is barely half a biscuit in total and each side is about as thinas a piece of paper. Half of the egg was cold. The whole thing is falling apart and you should be embarrassed if this is thequality of food you're putting out to any customer. Read more
This is consistently the worst chick fil a in the area. Over 40 minutes in the drive through line and it was not busy to... receive this garbage piece of chicken that was thinner than the pickle slice. They also forgot the toy in our kids meal AGAIN. We keep trying hoping they get their act together but they never have and obviously never will. Please save yourself thetrouble, ignore the obviously fake reviews below, and go somewhere else. Read more
Scared to go back. Jala did not have a good attitude when I was ordering. Also, I received bad lettuce and rotten apple in my... salad, as seen in the picture. Most of the salad got thrown out. The order was not correct either. Read more
Can never go wrong here! This location is always top notch even when they are so busy the line wraps around the shopping center.... I get the same thing every time: the spicy chicken deluxe with a large fry and diet lemonade. They have the best diet lemonadeever and nugget ice is everything. Also came for breakfast and got the nugget hash brown scramble bowl with a side of hashbrowns & diet lemonade. I?m allergic to some fruit in the fruit cup/ yogurt parfait so those aren?t options for me. One of thebetter fast food breakfasts! Read more
On 10/5, I went at 12:30, so super busy lunch time. I ordered ahead on the app (just a sandwich) and waited inside for 20+ mins.... I asked 3 separate people about my order, one just kept walking around and did nothing. One rudely said ?you must not haveordered it to this location? even though you have to be there to click ?I?m here.? Finally one looked through the orders andfound it, got it made, and when they handed it to me, said ?someone just have stolen it.? They hand out every single meal, howwould it get stolen? Only gave an extra star because once I got the sandwich, it was correct and good. But now I know to avoidthis place during busy hours and to check on my own food in case someone ?steals it.? Read more