Reviews for Chili's Grill & Bar in Charlotte, NC
The waitress was sooooo smooth and efficient! Our 1st visit to this location but definately not our last!!
Nobody in restaurant and took an extremely long time for food to be served. Servers were nice and not to blame. There literally... was only 2 or 3 tables. Read more
We stopped in Saturday about 1,a party of 5.The food was quite good, but the service was incredible!! I regret I forgot the... young man's name as his service was a cut above!! I liked the steak and shrimp,cooked exactly as I ordered it, but I willremember the server who made our meal special. Read more
Great food as always. Host was friendly and helpful with selections on appetizers and meal. Highly recommend stopping by.
Met friends for a casual lunch. Started with drinks & an appetizer. When meals were ordered, one of our foursome ordered her... lunch plus a take-out order. I was dismayed when her takeout order arrived before our lunches, and it was not prepared to-go. She told the server it was to be to-go, so it went back to the kitchen. When it came back, in a clear to-go box, half of themeal was missing! The fries and corn which had been part of the meal the first time it came out was gone. Then the server toldher those don't come with an appetizer--apparently it somehow morphed from being a lunch special (as it was initially prepared)into an appetizer. Then my friend had to explain that she had not ordered an appetizer. When the server still said these don'tcome with it, my friend asked for a menu to show her what was included on the lunch special. Later, she got the fries. I don'tknow what happened to the corn. Our lunches never arrived 'til after the take-out order. What restaurant does that??? We werecalm during all of that. Then came time to pay. Our checks were never brought, so one of the group asked for them. The serversaid "You pay on that" and pointed to a credit card processor (or not! Keep reading). She said they don't take payments. Onein our group asked "What if I want to pay cash?" Then the server said she'd take her payment. For the rest of us, we took ourturns on the machine that I had thought was an online menu. One in the group had an incorrect bill. The manager came to helpwith that but didn't seem at all concerned that their customer was overcharged. Then it was my turn. My payment did not gothrough, and the processor gave me a message saying it did not go through because someone was adding an item to our(cumulative?) bill. I assumed it was the manager who was trying to fix the errors on my friend's bill. It also said I'd haveto re-do the payment and that I might see a posting on my credit card account from my initial pa Read more
Met with 3 friends at 1 PM on Tuesday. They were already seated in back. There was no greeter up front and entire section to... the right was blocked off, so I just walked in and wandered back until I found my party. Server came and took drink orders.Drinks came out in reasonable amount of time, but then server disappeared for a good while. She finally came back well after wewere ready to order. My order was chipotle chicken bowl for me and a to-go order of wings with side of fries. Both were from thelunch menu and were supposed to be $9.99 each. I also ordered an OMB Copper (ale). My friends also placed their orders. The veryfirst food to come to the table was the wings and fries with an ear of corn (?) on a plate. Uh, no, that was to be a to goorder. They take plate away and come back in a few minutes with just the wings in a to-go box. Where's the fries? Server tellsme the wings are apps, they don't come with fries. I told her I didn't order an app, I ordered off the lunch menu. She repeatedwings don't come with fries. I asked her to bring me a menu, please. I showed her the lunch menu and where the two items Iordered were side by side under "Lunch". She said "Oh. Well, those come with starters, too." I hadn't asked for a "starter" oneither lunch, so asked her to add chili as the starter. She left. She came back a while later with the fries in a separate to gobox. The rest of our meals came and were without incident until it came time to pay. We waited and waited, our server never camewith a check. When we finally we able to get her, she showed us the electronic keypad on table. All 4 of us had just thought itwas something with specials on it. First guy at the table pays for his, no problem. Gives it to me. My bill was incorrect; I wasbeing charged for 2 chipotle chicken bowls, the full dinner price of $11.99 for the wings, fries, and corn (which they tookaway) and $1 for the chili which was never served. After a few more tries, the manger finally ga Read more
Very disappointed with my to-go order. My shrimp Cajun pasta was the amount of a kids meal. For $14.39 and this is the amount of... pasta your kitchen is satisfied with sending out. Do better! Read more
Absolutely terrible for to-go service. The food portions are always smaller than dining in, and they consistently miss any order... customizations, and rarely include the right sides/dips/sauces with the meals. Avoid this location and go to one of the others.This has happened at least 5 times to us in the last 6 months. Read more