Reviews for Chipotle Mexican Grill in Charlotte, NC

I just want to start by saying that Summer Brown is an AMAZING manager!!! We had an issue with our pickup order being taken by... someone else and having to wait longer than expected for our order to be re-made, and Summer dealt with and resolved our issuesuper quickly. She went above and beyond, and made us feel like really valued customers! The other team members were also happy,kind and helpful. I would go out of my way, just to visit this location, for a great experience and amazing staff! Great jobChipotle team at Potomac River ???????? Read more

Some of the worst food I have ever ordered. Small portions....items were missing.

This is the best Chipotle I have ever set foot in. No lie, I have no idea how the staff is so efficient. They get people in and... out very quickly but aren't rude at all. Food is always on point. I go way out of my way to go to this Chipotle because I know Iwill get Grade A service. Read more

I have no faith in chipotle delivery at this point. It seems every time I order delivery its wrong. Presentation of packaging... and temperature of food always give the idea that those workers don't gaf how they put your food out. Condiments are alwaysmissing, no utensils as requested, just plain negligence. You can be busy or fast & still produce quality. At this point I willnot be ordering delivery from this location or any other. Just a better experience by going inside and even then you're cuttingit close. Read more

i must say that i had the best burrito by far the other day, from this location! i couldn't believe how fresh & delicious every... single bite was. i have never finished a full chipotle burrito before but i couldn't stop eating this one. thanks to the guywho made the best burrito of my life! Read more

They missed adding medium sauce,salsa and corn for an online order. Staff does not care what they missed adding.

I don?t know if it was because of a staffing shortage or maybe their system was down, but the food was still great. I only use... online ordering anyway, so it was not a problem for myself but I did feel bad for the older customer who didn?t know how to usethe app (second picture) Read more

DO NOT DO PICKUP ORDERS FROM HERE. I wish I would have listened to the other person who posted that. Got to the restaurant, and... my order wasn't ready . I always check my bag before I leave and noticed what looked like two burrito bowls. I ordered oneburrito bowl and one burrito, thought maybe the packaging changed. Nope! They gave me two burrito bowls. I also ordered burritoshells on the side for the bowl and they were oily, and tasteless so gross. Guess Chipotle said. , its make your own burritotoday. Chips were partly stale. Just all around no , there's a reason I had never been to this Chipotle. Read more