Menu for Insomnia Cookies - Charlotte, NC | Sirved
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Open:12:00 PM - 12:00 AM
- Contact:
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Cuisines:
American North American
American North American
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Features:
Takeout , Delivery , Non-Contact Delivery
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Known for:
Staff required to disinfect surfaces between visits, Mask required, Fast service, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit Card Payments, Debit cards, NFC mobile payments, Quick visit, Dessert, Dine-in,Read more
Insomnia Cookies in Charlotte, NC, is a well-established American restaurant that boasts an average rating of 3.9 stars. Learn more about other diner's experiences at Insomnia Cookies. Make sure to visit Insomnia Cookies, where they will be open from 12:00 PM to 11:59 PM. Whether you’re a small party of two or celebrating with a group, call ahead and reserve your table at (704) 981-6559.
Order your favorite meal from the comfort of your home at Insomnia Cookies through Uber Eats.
Looking for different restaurants with a similar menu? You should check out Bowlero Charlotte and Papa Rossi's.
Have you dined here before? Leave a review!
Additional Information
Website
Payment Options
Credit, Debit, Apple Pay, Google Pay
Ordered over 30 cookies for delivery and never received it after waiting for over an hour and a half. I got a notification... saying that they were delivered and they were not. I called the store and they said they had no way of contacting the deliverydriver because they used a 3rd party service for delivery. They then told me all they could do is give me a refund and over aweek later I have yet to receive a refund. Don?t order delivery from here unless you want your cookies more than likely stolenand no money back Read more
This store is terrible, why partner with a delivery service if you?re not going to fill the order. I ordered and waited over an... hour for my delivery just for the estimated time to continue to be delayed and ultimately for my order to show delivered withoutanyone ever showing up. I contacted doordash and was told to contact the store since insomnia completes their own deliveries. Ofcourse no one answered the phone. Wont be ordering from this store again Read more
Went in and asked for an ice cream sandwich. They were out of ice cream. Asked for the seasonal cookie. They were out of the... seasonal cookie. Asked for a peanut butter cup cookie. They were out of the peanut butter cup cookie. Finally settled on acookie they did have and pulled out cash. Oh, they don't take cash. And it's not like they were busy. There was NO ONE there. Ithought this place was abandoned initially when I stumbled across it. Read more
I love the cookies from Insomnia. This review is not about the cookies themselves but the the service and operation at the Trade... St shop. It is abysmal. I ordered at 712P, talked to them ~816P and they said another 30 minutes and at that time let me knowone of the cookies I ordered was out of stock, so I advised them to change them out with a different type. At 917P, someonecalled and said they didn?t have a certain type of cookie and again asked if I wanted a replacement; I repeated the same as Idid an hour prior. I again asked how long and was told 30 minutes. I finally gave up ~10:15 and had to tell the girls theirdessert wasn?t coming. I woke up this morning to a message that the cookies were delivered at 1145PM! They were freezing, allcrushed, out on my doorstop when I checked this morning. I asked for the ASAP delivery and received my order 5 hours later! Theyoung people running this shop need a more senior motivated member of staff to coordinate the activities from Insomnia app, DoorDash, etc and ensure the cookies are made efficiently and deliveries are made quickly. For multiple orders, from multipledelivery companies, they had ONE delivery driver. At best, two people should be in the shop with multiple delivery drivers. This whole operation needs a new staff and new processes; otherwise it should close in lieu of the more efficient South Endshop. Read more
Q & A
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FAQs
When is Insomnia Cookies open?
Insomnia Cookies is open on the following days:
Monday: 11:00 AM - 11:59 PM
Tuesday: 11:00 AM - 11:59 PM
Wednesday: 11:00 AM - 11:59 PM
Thursday: 11:00 AM - 01:00 AM
Friday: 11:00 AM - 01:00 AM
Saturday: 12:00 PM - 01:00 AM
Sunday: 12:00 PM - 11:59 PM
What forms of payment are accepted at Insomnia Cookies?
They accept Credit, Debit, Apple Pay and Google Pay at Insomnia Cookies.
Does Insomnia Cookies offer delivery?
Yes, Insomnia Cookies offers delivery.
Does Insomnia Cookies offer desserts?
Yes, Insomnia Cookies has dessert, view their dessert menu on Sirved.
I just left Insomnia and its veterans day. I read online that there was a free 6 pack cookies with one purchase , I go in and... wait for 20 minutes in line to have the cashier person be very rude to me when I asked if they were still doing the veterans dayvoucher. Tells me ?thats a no? and then continues to stare at me and then puts his hand to his head and shake it . He was rudeand stared nasty at everyone that come to the register. Someone needs to fire him his customer service is horrible. Find betterpeople to run your store. I left after that I?ll go to crumbl cookie instead the customer service is never this horrible. Read more