Reviews for Panera Bread in Charlotte, NC
Panera's food is always delicious that's why after a long hard day you pop in for a hot bowl of soup with the baguette.... Yesterday was odd because Panera was not taking any cash at all. It just so happened that cash was all I had in my budget forfood. I ended up having to go to PetSmart to get change for a $20 bill just so I could eat my dinner. Granted the cashier/serverwas amazing. News flash Panera, our society has not gone completely cashless, and until they do try to be somewhat accommodatingwith your customers who carry around cash still. There could be a very good reason why they have those strange green papers intheir purses and pockets???? Read more
I just want to give a huge shout out to the team at Panera in Cotswold for being so kind and thoughtful to my daughter last... week. We purchased a smoothie and shortly after we left she dropped most of it on the sidewalk. With her in tears, we walkedback to grab another straw and salvage what was remaining. The team caught on to what happened and offered to quickly replacethe smoothie. A gesture that was certainly not expected but very much appreciated and one that totally made my 3 yr olds day. Weboth left with a smile. Thank you again! Read more
I had a very bad experience at this particular Panera Bread and had vowed to myself never to go there again. The.new cashier... didn't know.how to let me order "You Pick Two" and the manager was busy running the kitchen and wouldn't come out to sort it outin a timely manner! I later contacted their corporate customer service and got a very empathetic person who apologized andpromised to take corrective action. So I'm changing my rating from 1 to 3 stars. Read more
Wow waited a long time for Mac and cheese thebread is hard and on top of that they gave me a dirty spoon for my Mac and cheese... too much playing around and talking. Was my first time will be my last. Nothing is organized back in the kitchen. And the guywas picking up random spoons to see which one was cleaner. Food safety issue. Read more
Went there early morning at 7 to use one of my giftcards which was never used and I received as a birthday gift recently. They... swiped the card and said there is no money on it. I said that?s impossible I?ve seen it when the card was purchased and themoney was paid at the register at walmart. The manager insisted it?s invalid and bought from a 3rd party therefore it?s invalid.I?ve never heard anything like this before and I believe she didn?t want to do it manually like the instructions said or shedidn?t know how to do it. Later on I called the 800 # of Panera to check balance and after I typed in the card # it showed methe balance of $15. I will never go to this location again because a manager who doesn?t know anything is running this Store. Read more
I eat at Panera a lot and the Sharon Amity location is my favorite. I saw there are older reviews about customer service and my... only guess is that this may have been during the height of the pandemic. Every restaurant has had a tough time with staffing andI have learned to be patient and especially to be kind to those that are now taking on multiple positions at one job. I haveonly had great experiences at the Sharon Amity location. The staff are super friendly and always get my custom ordercorrect...okay, maybe one or twice it wasn't perfect but that is why I check my bag before I leave, even Chick-Fil-A gets myorder wrong most of the time and I rarely go there. Another point I would like to make: The NC minimum wage is only $7.25 perhour. Granted I have no idea what Panera pays but still it is not $100K a year so please be kind to people in the serviceindustry. They are working hard to serve YOU. Jumping down off my soap box. Have a great day! Read more
I love Panera's broccoli cheese soup! The new Caprese sandwich was delicious! And for my birthday, I got a free kitchen sink... cookie which lasted me 2 days because it's huge and really good/sweet. Staff was super sweet! I had a great time with myfriends! Only thing that could be improved on is pricing... 3 lunches shouldn't be $40! Read more
Everyone that I came in contact with was super friendly and the food was on point! The service that KC provided was memorable... and I?ll definitely be back to this location. I got the broccoli cheddar soup in a bread bowl, great quality and consistent toother locations I?ve been to. Thank you! Read more