Reviews for The Palm - Chicago in Charlotte, NC
What a great Experience…We were there Monday 11/14 to celebrate a closing and had a wonderful time and the staff was Amazing... including our server Kasey. The food was great and Will definitely be back Read more
My wife and another couple went to the Palm Restaurant on Saturday 11/5. We were celebrating an anniversary and two birthdays. ... The restaurant was busy but the staff seemed appropriately sized for the evening. Our meal was $545 + a $120 tip. This wasmine and my wife's first time at the restaurant. Our waiter was friendly and helpful. The food was not what I expected for apricey restaurant. My wife and I ordered the porterhouse steak to share (36 oz at $149). The steak was ordered medium rare andwas delivered to the table cooked about right. However, the steak was almost cool to the touch like it sat out for too long. We told the waiter and he took the steak back to the kitchen and where it was seared again. When it was returned, it was niceand hot but the overall quality was just ok. Not what I would expect for an expensive steak. The Tuscan beans should have beenserved with a slotted spoon otherwise you risked mixing bean juice with a steak. The waiter and another staff person did ask ifwe wanted to refresh our shareables and I thought that was a nice gesture given the delay in our steak. We declined and In lieuof that, the waiter brought two cheesecakes to the table. We had these boxed and ate them the following day. Again, for apricey restaurant I would have expected a very delicious cheesecake but unfortunately it was not. All in all, the atmospherewas nice but I would have rather chosen another restaurant for the evening. Why a 1 star rating? I gave the restaurant a 1 starrating because there are so many choices in Charlotte for this price range. The food needs to be on point. There are so manyrestaurants at lower price points that kill it day in and day out, and I would be doing them a disservice if I gave any morestars. Pros: Au gratin potatoes Mixed drinks Bread Calamari Service Kitchen accountability Cons PorterhouseSteak Cheesecake Tuscan beans Read more
I was not pleased with dinner at all I would give two stars because the manager came around and said hello to everyone and asked... if everything was ok she seemed excited about her job which is always nice I didn’t state how the service was which I shouldhave but I didn’t want to be problematic, but once I got home i was disturbed so I decided to write a review the host was verywelcoming and seemed excited also! Our server “Tyreek” was an awful host I believe he didn’t want to serve us he seemedirritated from hello and following into the entire evening and I wasn’t sure why because we were excited very friendly andsimple completely engaged in our conversation just wanting to eat a nice dinner and catch up! This was very unfortunate becausethe night was still young and we were excited to see one another and enjoy a nice dinner. Overall I loved the Three-Cheese AuGratin Potatoes that’s it the bread wasn’t fresh as stated I like raisin bread but it had a funny taste which made me thinkit came in contact with something it shouldn’t have salad was old and browning my calamari wasn’t fried properly the batterwas basically falling off. My friends food as she stated tasted as if it came out of a can and my salmon was undone but Idecided to take it home and cooked it more to my liking because honestly I think if we would’ve complained about anything ourwaiter Tyreek would have “blew our house down“ overall I wouldn’t recommend for a fine dining experience! I rushed dinnerjust for us to get out of there! Read more
My family has been eating at the Palm restaurants for decades. This was a very poor experience. The steak was served cold. We... ordered medium rare. It came rare. When reheated, it was a poor replacement. No one listens. We love the Palm. Sorry for thisreview. Read more
It's The Palm. Great service. Great food. On this evening we had lobster and steak. Fantastic, consistent. Recommend.
Everything was awesome from the time we stepped in the door! The manager was very engaged. Food was great! We got calamari and... the meatball for appetizers. I had fish husband had steak. Chocolate cake for dessert! Read more
Lisa was a lovely server. The food was amazing. The scallops were seared perfectly. The steak cut like butter and was cooked... exactly the way i like it. Risottos flavors melted in your mouth. Well worth the cost. Expensive. But you receive an amazingmeal. Read more
If you’re looking for a good steak dinner, go to Sullivan’s instead. I have been constantly disappointed with the food at... The Palm, in general, but especially for the price point, and tonight was no exception. We did not get bread for the table. Mydining companion ordered her steak medium and it was so rare, it might as well still have been out to pasture. The waiter agreedand took it back to the kitchen for more cook time, but for what we paid for dinner, I’d expect someone back there to know howto cook a damn steak. I ordered the seasonal salmon dish, and the shrimp risotto included with the dish had ZERO seasoningwhatsoever. Not even salt. Might as well have been eating wallpaper paste. The asparagus side dish had the saddest looking, mostdiscolored, limp excuses for asparagus I have ever seen. Charging these prices is bad enough, but charging them for this trainwreck of a meal is pure highway robbery. I will not be returning to this restaurant that has been given its fair share ofchances to redeem itself. Read more