Reviews for Tropical Smoothie Cafe in Charlotte, NC
Never had a problem with the food. Smoothies and wraps have always been great. However this is the most unprofessional staff I... have encountered. They do not greet customers upon arrival. Even when just picking up a mobile order sometimes you will have towait 3 to 7 minutes without ever even being acknowledged by any member of the staff. They avoid eye contact and go about doingtheir food orders. Their appearance is less than professional, including baggy pants to the point of halfway down the bottom andunderwear showing. Come here regularly, but would come more if I didn?t experience these professionalism problems. Read more
Girl in green shirt with the black pants and the guy were very polite. She took my order and he mad my sandwich. The other... "female" with her pants hanging off of her behind started banging the stuff in the sink and said, very loudly "oh hell no. I'mgoing on break. I'm not making anymore smoothies. He (talking about me) have to wait." I appreciate my money being acceptedas I was told I have to wait for my order to be completed. I assume that if she knew better she would do better but by thetemperament of that "female", education and training won't help her. Great job!!!! Read more
Smoothies are to die for!!!! Customer service sucks to the 100th power!!!!! Especially if you go after 6pm. My apologies for... coming in and spending my money. I promise it won't happen again. Read more
I arrived tonight at 8:55pm to get my drinks and pulled on the door. I was told they are closed by manager and that he was tired... from working alone all day. HORRIBLE CUSTOMER SERVICE!! The store clearly says 9pm not 8:55pm. I WILL NEVER COME BACK TO THISPLACE AGAIN!! Horrible customer service interaction Read more
I placed my order for delivery because i am at work and do not have access to an car to drive and pick up my order. Per the app... it was supposed to be delivered at 12:45 at 1pm I called the store to confirm if it had been picked up. The rep there told me ithad not been picked up by DoorDash and he didn?t know when I said okay & hung up so I could just cancel my order then. Itdisappeared from the app, I called back and told them I would like to cancel, the rep there told me I couldn?t cancel but Icould come to the store and get an new fresh order. I told him that wouldn?t work for me because I do not drive , I uber.. Whywould I pay for an uber to come to the store to pick up something that was supposed to be delivered earlier? Thats a lot incost. The rep said he spoke with his manager who will issue an refund , he just had to give them the receipt. I accepted , 2hours later it was delivered to my office? Not at all satisfied, I understand that they dont have control over the delivery butto say you will do something then send me an cold order 2 hours later? My food is cold , my smoothie is watered down.. I wouldhave just appreciated my refund rather than charging me for cold food i no longer wanted.? update i was reimbursed Read more
My family and I love this place. They have awesome smoothies. I recommend the BLIMEY LIMEY , SUNRISE SUNSETw/ kale!! The only... thing is, the younger African American crew that's there on weekends need to tighten up!! Also make sure that your uniformshirts are appropriately ironed not wrinkled because it look dirty and people eat with thier eyes first and if you have toprepare people's food and drinks, that's not a good look. .Other than that , ???????? Read more
Did an online order for delivery. Time for delivery at checkout was around 6:30. After checking out, the time in the... confirmation email was 7:05. At 7:09 our food still hadn't arrived so I checked the tracker, and it said 5 more minutes. Ichecked again at 7:19 and it said 11 more minutes. Food eventually arrived around 7:30, and was cold. The smoothies were melted.We called the store righr before it closed and while our food had not yet been delivered, to ask what we could do. They told usto email the manager about it. The email they gave is fake. I submitted 2 tickets with Tropical Smoothie Cafe and they never gotback to me either. Read more
???? HORRIBLE! TOO MANY KIDS RUN THIS PLACE! And as far as the lousy response to this review it says it all... No wonder the... kids serving up ICE cold jerk chicken wraps and BROWN apple kale salad! Soooo... To reply to the "owner's response" to myunderstanding who are married, an attorney & former NFL player who I shall assume wouldn't dare respond in such a manner. Longstory short... I don't need a Job, I'm very well off AND I will not give $.01 to this particular establishment everagain! ????? Word of the wise... HIRE RESPONSIBLY? Read more