Reviews for Starbucks in Cheektowaga, NY
Food was great and the drinks were correct but they were so worried about if my old 20 bill was fake that they didn't give me my... change and I had to ask for it after they gave me everything. ???? don't go there with old money is the moral of this story. Read more
The drive thru line was HUGE so I decided to go inside to save time. I?ve been here 20 minutes and still haven?t gotten my... drink. Im literally going to be late to work now. How does one drink take over 25 minutes to make. Either hire more people orstop treating the drive thru more important than the people inside. I should have just stayed in the drive thru Read more
My order was all messed up, I waited 10-15 mins for drink and then when I ask about my drink, I was told that I should be ready... soon. 6 customers who came in after me got their drinks well before mine which to be honest don?t make any sense. Terriblecustomer service. Read more
Awful service. People came in after us and were getting their drinks. Employees act like they haven?t been trained. When asked... how much longer got a plain excuse of we?re backed up at the moment. Absolutely no order in this place at all. Read more
Completely incompetent workers. Legit asked for a regular iced mocha with mocha sweet cream foam. And got a iced white mocha... with regular mocha sweet cream. And asked the worker Jenna remake it and made sure to say "I don't want any white mocha" just tobe sure it got remade correctly and she made me an all white mocha iced drink and when I asked to remake it again she got madand got the manager to come remake it. kudos the manager for being able to make my drink correctly and swiftly. Only 2 starsfor the manager. Otherwise it would've been one star. Read more
Decent service. Pretty slow (25+ minutes for three drinks). Ordered four drinks, but after waiting 25 minutes, they said they... had no lemonade for the forth drink.. refund was fast. Read more
Love this Starbucks! The service was phenomenal. So friendly! The drinks were excellent. Helpful note: it is currently ONLY... drive through. No sit ins. Read more
I come here every single day and the wait is 45mins-1hr no matter what time of day. Today I had waited about 30 mins just to get... to the speaker, it was 12:55 and no one came to the speaker for about 5-10 mins and when they did, they said they were closingat 1pm and refused to take my order, even though I was there beforehand, waiting on a worker to get to the window.(And might Iadd, I heard him say to another worker "oh I didn't have my headset on"). I was still stuck in line for 10 more minutes whilethey served everyone else in front of me that they hadn't refused service to. No cones. No signs until you got to the speaker -and by then you're stuck in line. There was about 10 cars behind me stuck too. God awful, abysmal customer service. Rude,ignorant and entitled workers. It's always something when I go there; they make their own hours, they're out of everything allthe time. My drink is wrong constantly yet I never say anything. But today was the final straw for me. Never, ever again. Thatlocation needs to be shut down. Let me add: the old, regular employees are great and friendly - I wish I knew their names, thisreview has nothing to do with then. It's these new kids the company is bringing in that are just terrible. They seriously had myblood boiling today when they shut and locked the window in my face after refusing to take my order because THEY didn't put asign out announcing their closing or come to the speaker for 10 mins, which I would have easily made the cut off if they had. Read more