Reviews for Woof Gang Bakery & Grooming Chester in Chester, NJ

Poor experiences. We?re going elsewhere. Edited to add my response to owner: Your need to constantly and aggressively defend... your business is exactly why we?re moving on. You have already spoken to my wife, who is in your database, we?ve had our threedogs groomed with you for years. I?ve been unhappy with Frank?s customer service, who he constantly seems harried, and how ourdogs have come back multiple times with their nails uncut, despite our paying for the ?spa package.? A simple ?I?m sorry you?redissatisfied? is all that was in order. Instead we got an earful of you defending yourself over the phone. And we weren?t evenarguing with you. Please don?t call us again. We?ve moved on. Edited once more: our vet said that the nails hadn?t been cut forat least 4 months. I have noticed after previous groomings that the nails hadn?t been cut as well? indeed, I didn?t report thosebecause I don?t have time to chase down every little problem, and we gave you the benefit of the doubt. So the claim is hardlyunwarranted. But this is not about that. It?s about your need to constantly and aggressively defend yourself. First that the vetwas out of line, then that i don?t exist as a customer so I must be lying, now that I?m misstating the situation. You shouldreflect on your tone, and accept that you have a dissatisfied customer, apologize, and move on. Who should I believe, thetrained vet who had no motive to lie about their assessment, or you? Read more

Disappointed to be writing this review. I had a wonderful first experience with Woof Gang! When making my second appointment I... specifically requested the same groomer because my pup loved her and she did an incredible job! I even waited 3 weeks for hernext open appointment. When I arrived I was greeted by another groomer who let me know they were understaffed and she didn?tknow who would be taking care of my dog. She said there were no notes, and the groomer I made the appointment with wasn?t there,so I showed her a photo of his last grooming. I was a little nervous but things happen. When I picked up my dog, I was toldanother groomer that I hadn?t met groomed him. He looked good, so I let it go again. When I got home and pet my pup he wascovered in freshly cut fur. I had to give him a bath because both he and I were covered in it. After his bath when I dried himoff I found a large patch of completely shaved fur on his belly. It was clearly a mistake. When I called back to see if he hadbeen bathed, the promised they bathed him and hung up the phone. It?s sad because I was so happy the first go and thisexperience severely soured my view. Read more

Excellent care of my puppy? Thank you ??

We travel an hour to come here monthly, because the team is amazing and it shows in how excited Pippa gets to see Beth when we... pull up. ???? They?ve helped me navigate the doodle hair world with mats and burrs and so much. ???? They also have a greatassortment in the shop with enrichment toys, treats, etc. ???? Also note that? I specifically ask to keep her face shaggy. Theydo a great clean cut of doodles too! Read more

I needed help and they provided it. My Pomeranian needed a sanitary trim and a bath. You can guess why! They gave us a quick... appointment, and called our vet for the particulars while we were in route. She got her nails done, and her ears cleaned aswell. The groomer put her at ease with her kind demeanor, which was necessary after a rather stressful day. My Pomeranian cameback clean, cool, and more comfortable. I was so impressed with the service, I set another appointment for her to get a properhaircut. Thank you so very much! Read more

We recently moved to the area & had been looking for a groomer & decided to try woof gang. My dog seemed to have a great... experience & price of service was reasonable. We will be back! Read more

Very happy with how they handled our Handsome Joe! He's a very old boy, but Beth and Barbara were great with him and we will... definitely be staying with them!! Thank you! Read more

I brought in my 4 month old puppy for his first groomer appointment today and I couldn't be happier! When I called with... questions and to make the appointment a few weeks ago, Frank was very polite, patient and clear. The day-of receptionist Lauraand groomer Arianna were both lovely. Arianna came out to meet me, asked about what I'd like done and gave her own opinion,clearly stated what she'd be doing. Laura called with about 15 minutes left in the session to let me know my puppy would beready for pick-up soon. It was my puppy's first visit so I was a little nervous but he left happy as a clam, clean and alltrimmed up. Arianna said he was very comfortable and well behaved, like he'd been there before. I love the set up of theirshop, and that they only groom a few pets at a time, it's a very nice intimate environment. We'll be back! Read more