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Reviews for Papa Johns Pizza in Chester, VA

D W 1 year ago
1

Do not order delivery from this place. I was quoted 35-45 mins on delivery, 3hrs later i was told it was less than 1min away .... 10 mins after that i contacted the manager. The driver said he rang the doorbell and called but no answer. I can't discredit ifhe rang the doorbell or not because it is hard to hear depending on where i am in the house. But he NEVER called(which mostpizza places do). Customer service sucks, after I complained to the manager he offered me a small discount even though i waited3hrs on a pizza that was supposed to be here in 35-45 minutes anyway. Never again! Read more

J N 1 year ago
2

I had two bad experiences with this location, even gave them a second chance. The first time, the pepper they give with the... pizza looked like it was mummified. The second time, they had a pepper that looks like it had been eaten by an employee or thedelivery driver. To add to this, when I tried to call and express my concerns, I was immediately put on hold for over 4 minutes;this happened 3 times. The pizza itself was good, but I can't get over the unimpressive customer service, and the half eatenpepper in the pizza box. Next time I'm in the area and looking for pizza, I will look elsewhere. Read more

Ethan Simmons 1 year ago
4

Got an epic pepperoni stuffed crust pizza. Great pizza. Great people.

John Willis 1 year ago
1

Feel sry for anyone that orders a pizza from this place just ordered and they messed up the whole pizza good thing I ordered... something elas....must have an upset employee or they just cant read..... Read more

Me 2 years ago
3

I bought a New York style pizza with sausage. The sauce had a sweet taste. Their wasn't much cheese or sausage on it. The pieces... couldn't be folded like New York style pizza. The garlic sauce didn't taste like garlic like it used to, just plain with aslight butter taste. Read more

Luisa Almonte 2 years ago
1

Ordered pizza through delivery and it solved my hunger. Not because I was able to eat but because it was so disgusting it took... away my appetite. Burnt all over, no thanks. Read more

Christopher Scott 3 years ago
5

Every time we order from Papa Johns the food is always great. The staff is always friendly and willing to help if need be. If... we get delivery it?s usually the same driver which is nice to have a ?regular driver? deliver food because that way the driverstarts to know you and know what you like and don?t like so you get to know the driver. All in all my local Papa Johns isawesome I highly recommend them they are great. Read more

Stephanie Taylor, Realtor 5 years ago
4

The experience with my order was definitely different this time around. My order was labeled correctly but the pizza inside was... not correct. Just glad I have the habit of checking my order (no matter the restaurant) before I leave. The Chester Papa John'steam had no problem in correcting the order. I waited inside allowing me to see just how the team interacts with one another andtheir customers. They were great. Giving compliments to the delivery team members as they returned, handling inbound calls, andassisting walk-in customers with cheerful personalities. I received my corrected order and was the best mom when I got home. Read more