Reviews for Starbucks in Chesterfield, MI
This Starbucks location is the absolute worst. They have always been a terrible location with the lack of access and parking,... but now they decided to make their store drive thru only. The problem, they are still accepting mobile orders. I placed amobile order heading back to work and in doing so, expected to be able to pick up my coffee in ten mins like the app said. Unfortunately, because they are now a drive thru only location, they have NO where for you to pick up your coffee withoutwaiting in line. Mind you, that line in the drive thru, was extended out to 23 mile rd. That?s incredibly poor business andcustomer service to have a customer able to place a mobile order, in a hurry, and then have them wait 30 mins or more for a coldcoffee that they should have been able to pick up right away. Otherwise what is the ping of a mobile order?!?!? This storeneeds to shut down and find a better location, and definitely needs to stop rudely accepting mobile orders. Luckily, I was ableto get my money back from customer service, just ridiculous. Read more
I got three coffees and they all had coffee grounds all in them. After drinking half of them I thought they emptied the grounds... in my cup. After checking the other cups I seen that it wasn't just mine all 3 had coffee grounds in them... Probably won't berevisiting... Read more
Why have a mobile app when you still have to wait in a long line ???????????
Fantastic service by Ellen in the Starbucks cafe! She was warm and welcoming, and personally connected while executing speedy... service. The latte was made to perfection. Thanks for being an oasis in this city! Read more
Understaffed, but they try. They do know every drink, so they are knowledgeable.
Horrible customer service. It was an older lady I?m not sure if she was a manager or not but she was rude for no reason from the... moment I walked up. I went to order my normal and she had a really bad attitude when telling me they were out of it and then Iwent to order something else and with the same attitude told me they were out of something for that too which is no big dealbesides her having to get nasty about it. Then after I finally was done with my order, I asked if they did the rewards and shesaid yes and then when I went to pay she said they can?t scan the QR code?s when after I ordered I saw her scan a QR for a girlafter me. As someone who works in customer service, I get having a bad day but that doesn?t give you the right to take it out oncustomers who had nothing to do with it. Read more
I went through the drive thru the other day and the women who took my order was so pleasant and friendly! She seemed more than... happy to take my order and I immediately noticed her positive attitude. When I got to the window she greeted me with a smile andwas so nice and friendly. It?s hard to find good customer service and this made me so happy to see. I noticed her name tag said?curly?. You are a gem ???? Read more
This Starbucks cannot make good drinks. Not sure if it?s because it?s in target or what. It?s common to have pumps of flavor... added and they can?t seem to handle it here. My drink was not complicated but it was too difficult and it tasted gross. Alsoloved the comment made about my drink by the worker. I?m sorry but 2 pumps of cinnamon and 2 of vanilla is not that highmaintenance. Read more