Reviews for Baskin-Robbins in Chicago, IL
Just tried to order a hand packed pint here, he said NO PINTS. He was rude, and clearly too lazy to scoop the ice cream, what a... waste! Read more
The customer service at this place is garbage. Always with an attitude, give you cups with coffee all over it. They act like you... are asking them to go above and beyond by taking a simple order and getting it correct. They are constantly out of things. Doyourself a favor and go to another Dunkin because this one is absolute trash and should be closed permanently. I never leavereviews because I understand everyone has bad days, but this place is so above and beyond the worst constantly that they deserveto be shut down and unemployed. Read more
Every time I go to this Dunkin? they get something wrong, forget a part of my order, or burn my food. Sometimes they even do all... of that in one go so I?ll give them 5 stars for the lack of effort ????????. Read more
As a previous customer mentioned the young lady working at the store was putting on the most fake ?customer service? attitude.... Asked for a specific milkshake that she claimed they don?t make she pretended to not know what I was talking about, anotheremployee which was occupied with the young man in the drive through watching videos on his phone or what ever came up to theyoung lady helping me and pointed at the sign with the item I requested being advertised. The young lady just brushed it off asshe she hadn?t just showed her the sign and said well we don?t have the ingredients so we can?t make it, which I don?t believeshe was just being quite lazy and trying to rush me out. So then I went to order 3 frozen coffees and I received not frozencoffee with milk and the flavor I requested she claimed that it was not frozen coffee since the machine needs to be replaced butclearly if you read the previous review it?s obviously the same person with the same issue 7 months ago and it hasn?t beenaddressed. The worst experience I have ever had at a Dunkin? Donuts or a Baskin Robins. I thought it was just my unlucky day butonce I read the comments it all makes sense now. Management please assist your employees in receiving trainings on how to treatthe customers. I would understand if I had gone during peak times and it was very busy but I was the only customer in there andthe drive thru was empty as well. Read more
Little Latina girl was very rude, in a hurry to get rid of customers and had a very bad attitude......I ordered an Oreo... milkshake and she gave me a watery milkshake which pretty much looked like milk, so I asked if it was ok to add more Oreoice-cream to it, and she took it went inside for like 5 seconds and brought it back dripping still the same. It's not like I'mgetting it for free. I don't think she should treat customers that way.???????????????? Read more
Service less than stellar. Waited 10 minutes to get a cup of coffee. Staff takes a long time to put ice cream in cups. All... coffee pots were empty had to wait for coffee to be brewed. Two females actively working while male disappeared into back area. Read more
Been here three times and now I just have to confirm all the bad reviews. If zero stars was an option that's what I would select... . First two times they were out of small simple things things. Tea, chocolate ice cream, their coolatta machine is broke etc.Now I go and have a very simple ice cream order. Single scoop in a cup, one in a cone and a double scoop. I repeated my order 3xto then get another person. Needless to say, get to the window it's still messed up. Aside from that I'm given a receipt for 2coffees . I asked the girl what the problem was in there to of course get an attitude and for her to respond "brrroooo!" Now amanager comes to the window saying we are mean to his staff. We ask for OUR receipt and the rest of what we ordered and hefakely apologizes and goes to find our receipt. I asked if he was aware of the bad reputation and his response is oh yea alot ofbad things happen here if we have a bad day. Ridiculous, this owner needs to step in and manage his store or sell it. It'srepulsive. Read more
That mango ice cream is very tasty. Love the chunks of mango in there. Yum!