Reviews for Baskin-Robbins in Chicago, IL
Oh my goodness best customer service ever by the employee named Jaylin
They refuse to sell ice cream at night :(
Don?t know if they changed store owners or whatever the case may be. This location has gotten bad. Service is ghetto and very... unprofessional. Read more
I went through the drive thru and they got my order wrong, they had me waiting too long while they fixed it, it was only a... shake, went back and they had forgot to make my order again. When they finally brought it out they had a real bad attitude. Read more
I never had a problem with this place I love how it's open 24hrs sense I work and night and its nice to get my ice cream when I... have to use the bathroom but this time there was a girl I never seen there before kinda heave set caucasian looking and I swearshe pressed her thumb on the very top of my ice cream! I checked the icecream out because I have never gotten a scoop so lowbut when I looked at it looked like it had a thumb print on it I thought it was kinda odd so I decided to test it out with myown thumb and sure enough it looked exactly the same wont be coming here when she is around that's forsure Read more
Here is what you get when you order delivery.
Oh my goodness, totally unbelievable. On a very hot day today my son and I drove to Dunkin Donuts/Basking Robbins to Simply Get... ice cream. Actually we're going to get a few orders of ice cream and donuts. If felt like we were complete ghost. The staff keptlooking at us and totally ignored us, no courtesy of saying hello may I help you at all. I became so upset that before Iexploded at one of them I decided to go to a different location. Management needs to teach their staff proper customer service.They just lost two customers permanently as I will not be returning to that stupid unprofessional location!!!! Read more
Staff is cool. Be sure to confirm what the menu is offering because some of the items have been discontinued.