Reviews for Famous Dave's Bar-B-Que - Delivery Only in Chicago, IL
Ordered on Easter Sunday and food was thee worst ever didn't even give us all our food can't even call to complain no number... corn bread was burned meat was dry chicken wasn't cook all the way thru terrible Read more
Incredibly inconsistent place. I've ordered here 3 times. First time my rib tips were great! Good chat, moist, flavorful. Next... two orders dry, barely smoked and cold. What's the point of having a franchise of not to deliver consistent quality. I'm donewith this place. There are much better local options. Read more
The food is good, but the menu is inaccurate and getting a hold of someone with an issue is impossible. This is a... carry-out/delivery location only and I ordered directly from the Famous Dave's website, the staff seem to work with multiplerestaurants and kitchens in the building and so they can't help with order issues/refunds if you order directly through FamousDave's (I hate to use Groupon, but at least they will help to correct problems). This was my experience at the beginning ofOctober which I have not received a response: We ordered the bread pudding which is advertised to come with vanilla ice creamhowever none was provided. When I asked about it I was told "it doesn't come with ice cream" and the lady confirmed it with acoworker despite the website menu saying otherwise. They were unable to assist me further and said I had to contact FamousDave's directly with my issue and so I tried calling the number listed on the receipt specifically for order issues three timesbut no one picked up and after ringing for a bit led me to a voicemail, so I then submitted a form through Famous Dave's websitedirectly and have not heard back. I was just asking for a partial refund on that one item since I did not receive the item asadvertised which I think is reasonable. The bread pudding as of today still uses this description: "Melt-in-your-mouth,scratch-made, bread pudding, and pecan praline sauce, served with vanilla ice cream." yet I tried contacting them on 10/1 so Iwonder how many other people have had inaccurate orders. I had a previous order through them which was without issue, butChicago has plenty of other great BBQ spots and this location is just not worth the hassle of trying to fix an order ifsomething goes wrong. Read more
I get that sometimes you are out of stuff, I work in a restaurant too. But if you use GrubHub your staff should know that you... need to mark it on the order on the tablet. Instead they just sent us my partners meal and crossed out mine and said "nosalmon". So now I have to spend 30 min on hold with GH to get a refund and was not notified until the food got here. (I wouldhave ordered something else or ordered from elsewhere and at least been able to eat at a reasonable hour.) Marking it as missingon the GH tablet would have taken someone two seconds, and the item would automatically be 86ed. It just shows little care forthe customer, kind of an f-you really. Very disappointing. Read more
Ordered the burnt ends platter because I thought there would be a ton of meat you know, considering it?s 23.99. Whatever amount... of meat I got couldn?t have been more than what they serve u in the appetizer, which is half the price!?!? So you?re telling meI paid $12+ for two small a*# sides and a piece of cornbread?!?! Highly disappointed Edit: I understand the Grubhub up chargebut it?s also listed on Google as $23.99. Also with no dine in and without the ability to drive there, I will always have to paythat ridiculous price for such a small order. Oh well, I?ll just stick to the other bbq joints in the area. I appreciate theowner reaching out tho. I?ll give an extra star for that Read more
UPDATE - email provided from owner bounced back. I had no idea this wasn't an actual restaurant location. I should've read the... reviews first before wasting time and money. The food tastes microwaved and dry. I tried to call to get a refund but no answer.Looks like the owner is responding to other reviews with an email. Going to try that and see if we get a response because thisis so disappointing. Read more
After 2 more experiences, I had to delete and resubmit my review. I've ordered wings the last couple of times I've ordered and... they were dry; lacked sauce and were over cooked. Not only that, but I was missing wings! How does that happen?! I ordered adozen wings both times and got 8 one time and 10 the other. Why? Check your food! First time I ordered fries they were amazing.Fresh, hot, and salted to perfection. Next 2 times, dry and cold. Idk. It's hit or miss at this point, emphasis on the miss. Read more
This place is not even open we ordered and the order bounced to another restaurant very far away ????