Reviews for Thorntons in Chicago Ridge, IL
Wouldn't honor their 3cent/gallon discount even when I showed my card and receipt. Both employees very rude!!! Long time... customer no more!!! Read more
The white lady dayshift Christmas Day at about 245 made two mistakes at the register first one blamed me second one I had to go... back in to see what the issue was with a gift card and she forgot to tell me something the first time and had to print outanother receipt money now is missing from my card I had to go back in for her to tell me that The money will be refunded in afew days she just let me leave without knowing terrible worker she should definitely not be working there. Read more
Last night my life changed. All because I stopped at a Thorntons gas station. My son got out of the car as he has done countless... times for me and other family members. He swiped my card, it authorized and he pumped the gas. He handing me my card through thedriver side window. After taking off the glove provided by Thorntons, he got in the car. We buckled, sanitized our hands. I putmy card back in my wallet and proceeded to head home. The pumps are notoriously out of paper so I dont even bother to have myson request a receipt. Besides I'm a refreshing rewards member. I get email receipts. So I continue on home, not thinkinganything was wrong. I have frequented this gas station over 300 times. I pull in my garage climb the stairs to the third floor.Take off my shoes and go in my room. We are home, we are safe. I dont hear the knock at the door, I was washing my hands. Butmy 14 year old son hears it. Looks through the peephole and see cops. They ask him if we own a Hyundai Elantra. They ask him ifwe have possession of the Hyundai Elantra. They ask him did we just leave Thornton's. He responds yes to all questions. He callsout for me. He comes in my room to say cops are at the door. My heart sank. The fear that came over me was out of this world. Myson was interacting with cops without me. I go to the door to be told that my transaction didnt go through. I'm confused,stunned and afraid to reach for my phone. I want to check my bank app officer. I'm reaching for my phone officer. My son isbehind me watching all this unfold. Looks like I wasnt charged officer and he says it happens often at this station. I tried torelax but I see his partner on the steps with his hand on his gun. I leave on the 3rd floor with only one way in and out. Wheredid he think I was going. Over gas. Why. Just why. I put my shoes back on. I grab my purse. The officers have gone down aheadof us. We get in the car. We open the garage, the cops are waiting for us. We drive to the gas s Read more
Coming to this gas station since the day it opened. Pulled up to the pump to get gas, swiped my credit card, went through the... regular routine but this time pump rebooted. Once again I swiped card went through routine, this time pump told me to seecashier. Went inside asked very rude, lazy person if there was a problem. Got no answer instead she said "how much you want toput in". Said I want to fill up. She said need an estimate. I again said I wanted to fill up. She didn't even look at me, saidput in what you want and then come back in and pay. Asked her again if there was a problem with card. She shrugged her shouldersand said "next". I said forget everything. Hello Shell goodbye Thornton's. After over a decade I think I deserve customerservice. Read more
Told me hoods or hats aren't allowed in the store. It's 20 degrees out I'm not taking my hat off. Been coming here for about... five years but I'll never come back. Read more
They would not sell me a swisher, even thought I am 20 years old and had my ID present. Bad business. Will never enter their... store again! Read more
They are the place to go for the lowest gas price in the southwest suburbs! Their convenience store is great because they have... plenty of drinks and snacks. Have gotten some winning scratch offs there too. Read more
Great selection, no wait...