Reviews for Dunkin' in Chicopee, MA
This staff is super friendly and fast. They changed a menu item to better suit my dietary and diabetic needs.
Took 20 minutes of waiting in the drive through line for a cup of coffee with 2 people in front of me. I get to the window and I... see the label on the coffee isn't what I ordered. I say that, she asks me to repeat my order, then says, yeah, this is it. Itwasn't. When I repeated that it wasn't right, she rolled her eyes, and spent 5 minutes remaking it.. wrong again. I just tookthe coffee and left at that point. Awful service every time, but this takes the cake. Read more
Great coffee, great breakfast menu. But since the donuts are now factory made and not in the restaurant. They are more hard... and stale as the day goes on, Since they are shipped frozen and then thawed. You are better off getting freshed baked from astore bakery. Duck Donuts ot a Bakery. Fred the Baker is rolling in his grave. Read more
If I could give NO STARS I WOULD!! This was the worst Dunkin I ever been to. My dad and I waited a few min before they took our... order, then someone took our order then left!! She didn't even give our order to the other employees. We waited for 15/20 minbefore we even got our coffee. Every employee stared at us and didn't even help. Til one guy finally did!! Terrible service! Read more
Quick service close to the highway and friendly staff. Interior was clean and processed mobile order quickly
ZERO STARS: By far my worst experience at any dunkin ever. One brand new girl at the in store counter had no clue how to take... orders, than made all orders by herself (incorrectly), with NO help from anyone, including management. When brought to whoappeared to he a manager made excuses that drive thru was slammed. Not only was I late for work (We were in line for 35minutes), I was over charged (no refund offered) and my coffee was wrong. Keep driving past this location, NOT worth your timeor money. Read more
Needs better management, all of the normal workers are fine, never had a problem with any of them, but the lady manager that... works mornings is lazy and unsympathetic, I honestly get less happy when she takes my order, and is even worse to deal with atthe window/counter. I've had a few issues with the app and mishaps with ordering, and she really didn't care at all. The onlyreason I keep on going here is because its super close to my house, I don't want to drive a few miles to the next coffee shop. Read more
The service in the morning is trash. I typically make a mobile order for a coffee on my way to work and I have had to wait for... more than 10 minutes for a coffee on 3 separate occasions. The staff is too busy goofing around or on their phones thanacknowledge customers waiting in the lobby. Order drive thru or in person for faster service but avoid this location if you can Read more