Reviews for El Pollo Loco in Chino Hills, CA
Everyone here has been nice since I started going a few yrs ago as I work close by.. but has the portion of chicken reduced on... tostada salad or pollo bowls? I know times are rough all around but still a good choice to order food from ?? Read more
I always have a good experience at El Pollo Loco, chicken is done just right and Teresita is always helpful. The side orders... are delicious not to mention the hot sauces. Too bad they did away with the black beans. Read more
I don?t ever do reviews, however this is my third bad experience with this store. The Supervisor was disrespectful! Although, I... may have been petty about the Cilantro dressing but twice I was short on a little wetness on my salad. After my previous tripwhen I requested an extra dressing along with other condiments I was never advised of the extra charge of only .40 cent.? Itwasn?t the .40 cent but it was the POOR CUSTOMER SERVICE. And my Daughter wants me to include that The Supervisor threw ?mylittle coupon? down. Read more
Rude enough to shake their finger at me like a dog attempting to communicate that they are closed. Representatives wouldn?t come... to the door explaining why they blocked off the drive through and closed at 9:30 when both online and their window said closedat the 10:00. No manager on site. So disrespectful. Always shady closing and hour ahead of time.. wont be spending my money hereanymore!! Read more
We were pleasantly surprised how nice and helpful the cashier was. We're use to rude cashier where we live (citrus heights). Our... food came fast! This is the place to eat! Read more
Giving it a 3 Rating because my salad was better then It looked. I paid for double chicken, which to be honest it didn't appear... as. The avocado for the most part had the black bruising on it. It was my first time ordering through the app (which lagged). Ispecified how many and which type of salsas I wanted. Cool they ask! ..they will have them ready to go with my order(I thought).Wrong!. I pulled up into the drive thru line because there were no cars in line to pick up my online order. I was told by theattendant "Sorry we dont release Online orders through the drive thru"...I was in disbelief. How does that make sense? Like Iseriously want to know If you know why. So my experience was annoying and inconvenient. I will give this location another shotbut I will not be ordering through the app took too long. I was better off waiting in line, I would of got my salsa and not hadto go inside and wait behind 3 ppl to clear the salsa bar. Make a clear area for online pick up, these people have already paidfor their food. Instead people walk past you and don't bother to ask if anyone is picking up a online order. I hope to see staffworking more efficiently next time. Hope this review helps someone. Read more
We ordered 3 pieces breast and wing and what I got was very dry meat and rubbery meat which I can't eat. It looked like this... Chicken was left over from lunch time and reheated which makes the meat dry and hard to bite. Will not go to this branch again.You have been warned. Read more
Good spot for a quick bite. They always get my order right.