Reviews for El Pollo Loco in Chula Vista, CA
I'm giving this location 4 stars instead of 5 because of one reason. Not because the food wasn't good, it was infected great.... The 4 stars I'm giving is because of the young man working the drive-thru. He was rude and kept rushing me while I was trying toorder. I made the mistake of ordering just the Pollo bowl and when I remembered it came with a drink and chips and tried tocorrect my order, the young man took a deep breath and answered me back with a very condescending response. He said "YEAH THATSTHE COMBO, NOT JUST THE BOWL. ANYTHING ELSE?" When I pulled up to the window he gave me an angry stare down and told me mytotal. Now I'm not sure if he was having a bad day but maybe he should be put in the back so he doesn't work with customers andnot have him representing this store location. Read more
My girlfriend and I bought 2 carne asada burritos. We were halfway thru the burritos when both of us got sick. We both... experienced diarrhea. I will never eat at El Pollo Loco again. And don't recommend this place to anyone. Read more
The food has been great but I dropped 3 stars for always having to return to this location because they always forget an... essential side item. Can't have the salad without the dressing, cant have mashed potatoes without the gravy and you can't eat ifthe utensils that were asked for aren't there and you aren't home to grab extras. Read more
The chicken was great but the Mac and cheese was repulsive.
Good customer service, but had a horrible experience today with my purchase. I went through their drive-thru, I ordered a double... Avocado Salad. Oh what a terrible surprise I got when I got home and discovered that they had given me a piece of avocado thathas gone bad, and it also supposed to be double avocado salad, but it was only a little piece. Really disappointed with my foodtoday. Read more
very friendly quick to receive my order and dining area wash clean had the double chicken tostada wife had the birria taco and... mom had the chicken burrito everything was great hot and fresh Perfect Read more
Keto, low fat, vegetarian, vegan, and carnivore eating options are available. Restaurants have to be competitive in the food... game. I like that El Pollo have improved their menu with a variety of choices for even picky eaters. Much of the food is blandand salt doesn't really enhance the flavor. What I do like is the red salsa which is tangy and spicy and quite flavorful. Iordered the chicken tostada without beans and rice and was concerned if this would be satisfying enough. It was. Especially withthe salsa and the delicious cilantro dressing. I would prefer no iceberg lettuce. Or at least shred the lettuce to be betterreceived as a customer. The value is expensive. In fact, buy your own ingredients, save money, and have 3 salads for the priceof one. However, if you need a quick, relatively healthy choice, El Pollo can meet the standard. The service was quiteimpeccable, fast, and friendly. Tables, counters and the restaurant in general were clean. Also the drive thru was crowded at 12pm but I went in and didn't have to wait too long If I'm in a lunch crunch, I would likely return. Read more
I usually don't like to leave bad reviews but the employee working here in the evening on Sunday night was very rude. There was... hair in our food and after bringing it back the employees were just very rude and reluctant to give us a refund. I usually don'tlike to complain and know it's not their aunt that hair got in the food but still. No reason to be rude to customers. Just lostappetite and wanted a refund. Read more