Reviews for Chipotle Mexican Grill in Cincinnati, OH

Ordering online never turns out how it would if you came in, unless you wanted everything to be rice and small portions of... everything else. But when you come in service is great and you can make sure your portions are actually "extra" and "light" likeyou wanted. Read more

Stopped into the same Chipotle today on my lunch break, Cincy Mills Dr., that I've been coming to for a year & a half now since... I've been at my company close by. I was told I was being charged for a full chicken bowl, when I ordered a 3-pointer. A young,short, Hispanic gentleman with tattoos and piercings who was working the ~food line~ attempted to get the same cashier who hasbeen ringing me up for over a year, to charge me for a full chicken bowl. He claimed he was the manager and had been there for 3years, even though I've never seen him before and spoken to the actual manager several times in the past. He was extremely rude,held up his own line, argued with me, told me to go to another location. Furthermore, there were two large male customerstowards the back of the line (assuming they know this kid) that started to berate me stating "Ay brah hurry up I want my food"and continued. After momentary bickering with the "manager", he then began to egg these two guys on in a means to get physicalwith me. I work for a Fortune 500 financial company right down the street and can promise you this; I'll simply pass the messagearound and get folks at my company to start going to the one off Dixie Highway because that was extremely unnecessary. Not onlywas this kid in the wrong, he wasn't the manager, & was also very rude... but he attempted to egg on two other customers of whomI don't know to get physical with me? What kind of people are y'all hiring at this location. Unacceptable. Read more

Nice people, but the burrito was not great:large chunk of avocado, hard chicken pieces, beans that I didn?t order, and poorly... wrapped. Read more

I was really impressed with this location. They had all menu items in stock the line was clean and the staff was very friendly.... I was really impressed considering I went in the middle of lunch rush. I drove to this location after walking out of a nearbylocation that was the exact opposite experience. The food was delicious! Read more

By far the best chipotle in the area, never had an issue with them closing the dining room or being online only. Staff is very... friendly as well. Don't have to ask for a fair portion size. Read more

I ordered a chicken burrito bowl with fajita veggies and I got 3 peppers, disappointed. I also ordered a side of chips, guac... and salsa and the chips were almost all busted and broken and the bag was barely filled. (See photo) couldn't say I'd recommend Read more

Placed used to have great service and good food. Now it's a bunch of teens who can't even take an order and the food isn't... cooked very well. Update, they're all incompetent. And can make a simple burrito without giving attitude. Update 2021, they arestill a trash location that cant get simple orders right. Paid 16 bucks for this salad that has none of the topping I asked forand very little lettuce. 5 bites and it was done. Seriously? This is criminal. Read more

Wow. Ordered online. Meal was late and they completely messed it up. Every time I come to this location there is a problem.